Service Desk Analyst

Location:
Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Job Description:
The Service Desk Analyst effectively responds to phone and online inquiries for assistance with the company’s computer and IT systems/applications in order to identify, troubleshoot and quickly resolve issues while aiming to eliminate recurrences.

Responsibilities:

• Rapidly respond to online and phone inquiries from properties
• Provide support on all IT and computer systems within the organization
• Assist in monitoring all computer systems within the organization that are operational throughout the day
• Responsible for on-call duties when scheduled
• Perform diagnoses on system problems recommend and implement solution or draw upon other resources to resolve issues
• Troubleshoot network and system problems, via phone, remote access or site visit, if necessary
• Perform routine maintenance functions, including audits and system maintenance
• Respond to other department requests for assistance with devices
• Troubleshoot wide area network problems and assist in administration of networks
• Install and troubleshoot applications
• Provide primary desktop support for the corporate office
• Perform special projects and other responsibilities as assigned

Qualifications:

• Bachelor’s degree in Information Technology or related and/or equivalent work experience a plus
• Experience in Microsoft applications
• Experience with Dell servers and clients, HP and Dell printers
• Strong customer service and problem solving skills
• Ability to troubleshoot problems in a methodical and thorough manner
• Ability to work calmly in a fast-paced, sometimes high-pressure environment
• Ability to prioritize and escalate issues as needed to ensure good customer service
• Able to manage time and work independently as part of a helpdesk work environment in a fast-paced, mission-critical environment

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com

• Rapidly respond to online and phone inquiries from properties
• Provide support on all IT and computer systems within the organization
• Assist in monitoring all computer systems within the organization that are operational throughout the day
• Responsible for on-call duties when scheduled
• Perform diagnoses on system problems recommend and implement solution or draw upon other resources to resolve issues
• Troubleshoot network and system problems, via phone, remote access or site visit, if necessary
• Perform routine maintenance functions, including audits and system maintenance
• Respond to other department requests for assistance with devices
• Troubleshoot wide area network problems and assist in administration of networks
• Install and troubleshoot applications
• Provide primary desktop support for the corporate office
• Perform special projects and other responsibilities as assigne