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Form of workPosition: Help Desk Analyst I
Must have professional phone etiquette and computer proficiency with the requirements below.
Schedule:
1. Starting schedule (training) 8am – 5pm, Monday – Friday beginning
2. Permanent schedule: The candidate must be available for all shifts occurring between 8a-10pm, Mon - Friday and possibly weekend work in the future.
3. Holidays will prevent work (Thanksgiving, Winter Break, etc)
4. Rotating On-Call Weekends every 4-6 weeks (Saturdays 8-5pm and Sundays 12-5pm)
Location: Reports daily to Central Campus, Pasadena, TX.
Ideal Candidate:
Ideal candidate will be a curious, self-starter who likes challenges and can learn quickly. Observant and detail-oriented, the candidate will be able to follow both written and oral direction from Level I and Level II technicians, Supervisor and other colleagues in ITS. The candidate will work in an efficient manner in a professional office setting. Previous experience with Banner ERP, Giva ITSM or other ITSM software a plus.
Requirements:
· Minimum Education: High School Diploma
· M inimum 2 years IT Help Desk or Desktop Support Experience
· Excellent Listening Skills that lead to providing our clients with 110% support and care in all endeavors
· Proficiency with Windows 10 OS, Microsoft Office Suite
· Proficient in general First Call Resolution/Computer Support
· Excellent Written and Verbal Communication Skills
· Proficiency with Telephone Answer, Transfers, Hold and Ending Calls per protocols.
· Typing speed of 40+ wpm minimum required
· Ability to work in-office setting with multiple people and thrive in a team environment.
· Candidate must be fully available to work 40-hour week and have no other commitments when starting.
· Candidate must be punctual and reliable.
Must have professional phone etiquette and computer proficiency with the requirements below.
Schedule:
1. Starting schedule (training) 8am – 5pm, Monday – Friday beginning
2. Permanent schedule: The candidate must be available for all shifts occurring between 8a-10pm, Mon - Friday and possibly weekend work in the future.
3. Holidays will prevent work (Thanksgiving, Winter Break, etc)
4. Rotating On-Call Weekends every 4-6 weeks (Saturdays 8-5pm and Sundays 12-5pm)
Location: Reports daily to Central Campus, Pasadena, TX.
Ideal Candidate:
Ideal candidate will be a curious, self-starter who likes challenges and can learn quickly. Observant and detail-oriented, the candidate will be able to follow both written and oral direction from Level I and Level II technicians, Supervisor and other colleagues in ITS. The candidate will work in an efficient manner in a professional office setting. Previous experience with Banner ERP, Giva ITSM or other ITSM software a plus.
Requirements:
· Minimum Education: High School Diploma
· M inimum 2 years IT Help Desk or Desktop Support Experience
· Excellent Listening Skills that lead to providing our clients with 110% support and care in all endeavors
· Proficiency with Windows 10 OS, Microsoft Office Suite
· Proficient in general First Call Resolution/Computer Support
· Excellent Written and Verbal Communication Skills
· Proficiency with Telephone Answer, Transfers, Hold and Ending Calls per protocols.
· Typing speed of 40+ wpm minimum required
· Ability to work in-office setting with multiple people and thrive in a team environment.
· Candidate must be fully available to work 40-hour week and have no other commitments when starting.
· Candidate must be punctual and reliable.
