- Serving as the first point of contact for customers seeking technical assistance over the phone or email
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by customers
Job Type: Contract
Salary: $17.00 - $18.00 per hour
Expected hours: 40 per week
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Austin, TX 78753 (Required)
Ability to Relocate:
- Austin, TX 78753: Relocate before starting work (Required)
Work Location: In person