Address
Form of workDisciplined, systematic problem solving skills required.
Hands-on work experience with the following Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center or service NOW.
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (2003, 2007, 2010, 2013 and 2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, MS Visio and Lync 2010/2013.
Internet browsers (e.g. Explorer, Chrome, Firefox) Ability to troubleshoot and solve JAVA and Flash player issues.
VPN and remote dial-in users
Support for laptop, desktops, and printers
iPhone and Android mobile device support
Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
All your information will be kept confidential according to EEO guidelines.
