Address
Form of work
SalaryRole: IT Service desk (Level 2)
Location: Austin, Texas
Address : 600 Center Ridge Dr Suite 600, Austin, TX 78753, United States
Responsibilities:
- The Tier 2 Technical Support Specialist provides superior customer service in person, via telephone or email to all users on and off campus.
- Answers, prioritizes, and evaluates all Level 2 incoming requests, identifies issues and determines problem solutions through diagnostic processes and procedures or utilizes available resources to resolve the issue.
- Assures follow up and communication to all involved stakeholders and tracks calls diligently within the ticketing system.
- Performs basic network and server administration to address escalated Help Desk issues. Provide guidance and direction to User Services staff on higher level technical problems to foster a high performance team environment.
- Communicate with community of wide-spread problems and scheduled downtime. Other Help Desk duties as assigned.
Job Types: Full-time, Contract
Salary: $17.00 - $19.00 per hour
Expected hours: 40 per week
Compensation package:
- Hourly pay
Experience level:
- 2 years
- 3 years
Schedule:
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Austin, TX 78753 (Required)
Ability to Relocate:
- Austin, TX 78753: Relocate before starting work (Required)
Work Location: On the road
