Service Desk Analyst I

For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers’ expectations. 

Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine.

We are dedicated to the growth and success of our business, our customers, and our employees—continuing our commitment to delivering quality since 1906.

 Beverage Careers

 Food Careers

SHIFT - 3 PM - 12 AM onsite

Position Summary and Responsibilities:

The primary duty of this position is to provide assistance to personnel in resolving data processing issues and problems. This position monitors systems and alerts the appropriate parties in the event of a problem; receives trouble reports from first line support personnel in the field and records the reports, contacts the appropriate personnel on such reports, and manages the open incidents until resolution; executes system backup functions; and performs routine system maintenance duties.

• Record and manage open incident entries in the I.T. Incident Log in order to track the issues to resolution.
• Take corrective action to resolve data processing problems either directly or by notifying I.T. and/or vendor support personnel.
• Monitor system and alert systems and/or applications personnel in the event of an imminent problem with the intent of minimizing the impact of the problem.
• Achieve and maintain a high level of knowledge and competence regarding the content of the Helpdesk and Operators Manual.
• Execute routine maintenance duties on defined schedules as prescribed in the documentation.
• Enter commands as appropriate to computer systems for such duties as restarting or cancelling job processes, resetting passwords, or terminating user sessions.
• Provide personnel with periodic status updates during extended processing interruptions.
• Troubleshooting networking issues over the phone with remote users
• Diagnosing and repairing failed computer hardware/software
• Knowledge and experience with current and 2 most recent versions of Windows Operating System
• Provide assistance to applications programmers in testing programs and assist systems programmers in performing system upgrade installs.
• Perform additional duties as assigned.

Education and/or Work Experience Requirements:

• High school diploma required, some college preferred
• Minimum of 2 years of Service Desk experience
• Ability to learn and use relevant internal computer applications, familiarity with mainframe preferred
• Ability to work effectively doing 12 hour shifts with little or no supervision onsite
• Maintain a professional demeanor and a customer-service attitude
• Must have a good understanding of and experience troubleshooting Microsoft Enterprise software(i.e. Exchange, Outlook, and Active Directory)
• Ability to work in a fast-paced environment and prioritize workload
• Good written and oral communication with a strong customer service focus
• Focused on the success of the Team.

Ben E. Keith (BEK) Company is one of the largest food and beverage distributors in the United States. We are a family-owned business with a long-standing tradition of supporting the diverse communities in which we live and work. Our competitive employee benefits provide health and financial protection to our employees and their families.
 

·         Medical, Dental, Vision, Life Insurance

·         Short and Long Term Disability

·         401K with matching contribution

·         Profit-Sharing Plan (100% company-paid)

·         Employee Assistance Program

·         Wellness Program

·         Educational Assistance Program

·         Paid Vacation and holidays

·         Employee Credit Union

We have sought to create an environment in which the contributions of each employee at Ben E. Keith are fully valued. This means more than simply treating one another with respect; it also means considering how all our people can positively impact the quality of the decisions we make about our business.
 

Here at Ben E. Keith, we recognize that our workforce reflects the increasingly diverse nature of our society, and we want to do all we can to take advantage of that diversity with both our external and internal customers. We believe our differences are also our strengths and we want to do all we can to use those strengths to find more creative solutions for the business challenges we face. Ben E. Keith is an equal employment opportunity, affirmative action employer. VEVRAA Federal Contractor

Minorities/Females/Veterans/Disabled