Service Administrative Assistant

Chapman Automotive Group is one of the largest, top performing automotive retailers across Arizona and Nevada. With over 1900 employees regionally, our workforce is a significant source of pride for our organization. Chapman has been family owned and operated since 1966, and we value the reputation we have built around our unique sales experience. Our rapid growth and resilient culture has cultivated an amazing place to work. Happy employees make happy customers, and we reward individuals who are committed, tenacious, and motivated. We are looking for passionate, talented professionals who want to be part of a fast-paced environment, which embraces career advancement, collaboration, and superior performance. Come join our team!
We are looking for a Service Administrative Assistant to join us immediately. Preferred candidates are very precise workers and cooperative team players. A minimum of 2 years of experience in an administrative support role will be required. Bilingual in Spanish is a HUGE plus! Successful candidates have an eye for managing detail work and are accepting of Chapman policies.
Job responsibilities include, but are not limited to:

• Make outbound and receive inbound calls
• Document account information
• Follow written and verbal instructions
• Process check-by-phone and ACH requests
• Speak with customers and type notes simultaneously
• Review and update various excel reports per department
• Assist customers with payments
• Handle customer complaints with a high level of customer service and refer customers to a supervisor when necessary
• Perform other duties as assigned by management

Desired Skills, Qualifications, and Experience:

• Minimum of 2 years of experience in an administrative support role
• Ability to work with a sense of urgency
• Must have basic math skills
• Ability to read, write and speak Spanish is a plus!
• Supportive and collaborative in a team environment
• Values efficiency and detailed work
• Excellent work ethic and punctuality
• Professional personal appearance
• Willing to submit to a pre-employment background check and drug screen

Our rewarding culture
Chapman's Culture provides a foundation for team members to build a successful career through camaraderie, innovation, growth, and employee engagement. At Chapman, you'll experience coworkers rooting for each other and inspiring others to succeed. We foster a positive, supportive, magnetic environment where our people want to come to work each and every day. Our guiding principles create an incredible employee experience, making our dynamic workforce happier. Our positive experience is translated through the relationships we have with each other, our customers, and every person we encounter.
Our attractive benefits package
We take care of our people with industry leading benefits which allows us - and you - to continue being amazing! We offer medical, dental, company paid and voluntary life insurance, onsite nurse practitioners, voluntary long-term and short-term disability, retirement and financial planning resources, holiday pay, paid time off, employee assistance program, training and development, employee/family car discount programs, and company contributions into 401(k).