Data Center Technician

Who we are.
Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.
The Data Center Technician will perform Data Center related cable and equipment installations as well as contribute to facilitating equipment moves / adds / changes within multiple Newfold Digital raised-floor Data Center facilities. The position also supports Data Center infrastructure, environmental monitoring and administration, documentation, audit compliance, crisis management, asset management, and metric reporting as directed.
What you'll do & how you'll make your mark.

• The successful candidate must possess a detailed knowledge of system and cable infrastructure plus various aspects of Data Center design and maintenance.
• Organizational skills, procurement, asset tracking, and participation in stand-ups is also a must.
• Must be a self-starter and have excellent communication skills.
• Also, must be willing to consistently monitor work order output, generating quality metrics reporting, and making recommendations on process improvements.
• As an essential worker you will be expected to report to the Data Center.
• You'll join a Data Center team providing coverage for our Provo Data Center but also provide mutual support as needed across any US based Data Centers.
• Perform testing and troubleshooting for both copper and optical fiber installations.
• Make recommendations based on applicable codes, standards, and best practices.
• Implement the job plan and scope of work as well as perform retrofits and upgrades for existing infrastructure.

Who you are & what you'll need to succeed.

• A willingness to learn in a Data Center or colocation environment.
• Experience in computer hardware troubleshooting, component functionality, compatibility, and assembly.
• Ability to perform server and network troubleshooting as directed.
• Ability to work autonomously to resolve hardware, software, and service issues.
• Be procedural driven and maintain written documentation of the environment.
• An individual that will keep Data Centers and shared spaces clean and organized.
• An individual who will maintain and manage hardware inventory for the office and Data Center.
• Must be willing to work off-hours for planned work and unplanned emergencies to include on call rotations.
• Be able to lift and install equipment in excess of 40lbs. Ability to stand on ladders to install cables.
• We are committed to the health and safety of our employees and follow best practices during any emergencies. However, as an essential worker unforeseen circumstance including inclement weather, emergencies, and local/community restrictions will require you to report to the Data Center.
• High School diploma required.

Nice to have:

• 1-3 years prior work experience in a Data Center or colocation environment.
• Familiar with critical mechanical, electrical and plumbing (MEP) infrastructure systems within the Data Center such as; UPS systems, emergency generators, various critical cooling systems, computer room air handler and the electrical distribution.
• Experience in deploying RAID arrays with all common RAID levels, 0, 1, 5, 6, 10.
• Project management skills a plus
• Knowledge of tools and applications such as Office 365 (Docs, sheets, email), JIRA, Service Now, Device42, PuTTy
• Knowledge in ANSI/TIA-942-A Telecommunications Infrastructure Standard for Data Centers.
• Higher education is beneficial, along with any industry certifications such as BICSI Data Center Technician or Registered Communications Distribution Designer-RCDD.

Why you'll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another's differences. We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, LinkedIn Learning, Pet Insurance, Generous Vacation policy, and much more!
• Where can we take you? We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship.
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.