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SalarySenior Specialist Business Systems
The Out of Home (OOH) Division at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the foodservice industry, ensuring that we are always at the forefront of industry trends and innovations.
This position is not eligible for Visa Sponsorship.
The Nestlé Out of Home division is seeking a Senior Specialist Business Systems to support the technical management of our CRM systems, including C4C, Salesforce, and Exceedra. This role will support feature development initiatives, special projects, and provide internal stakeholder training and troubleshooting. The ideal candidate will drive successful systems implementation and extrapolate technical recommendations based on understanding of business needs and deep systems expertise.
The Senior Analyst will:
- Support development of feature enhancements, upgrades, and ad-hoc technical projects, collaborating with third-party SaaS providers, developers, and IT teams to ensure successful implementation
- Partner with IT and data teams on data migration and integration activities
- Collaborate with cross-functional stakeholders to analyze business and user needs, advising on options, risks, costs vs benefits, and impact to other business processes
- Define solution requirements and write user stories based on deep understanding of business goals and processes
- Consult with IT teams on alternative solutions
- Participate in product lifecycle with development team, supporting QA and UAT testing
- Influence IT teams to align technology roadmap to address local business needs
- Collaborate with commercial development to drive feature and process adoption with sales organization, building and leading trainings as necessary
- Provide ongoing support and troubleshooting to resolve user and system issues
- Identify opportunities for continuous process improvement and system optimization
- Document processes and help define internal best practices
Required Qualifications
- Bachelor's degree in business, information systems or related discipline, or equivalent
- 3+ years of technical systems experience in relevant functional area
- Previous experience with CRM systems and their analytical capabilities preferred (i.e. Salesforce, Salesforce Cloud, C4C, Exceedra, etc.)
- Strong analytical skills, with proficiency in data analysis tools and techniques (e.g., Excel, SQL, Google Analytics, Tableau).
- Excellent problem-solving and critical-thinking abilities, with a keen eye for detail
- Strong communication and presentation skills, with the ability to convey complex insights and requirements to non-technical stakeholders
- Ability to multi-task, and work independently and collaboratively in a fast-paced, dynamic environment
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The approximate pay range for this position is $90,000 to $105,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with Company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Making an Impact | Nestle Careers (nestlejobs.com)
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy
Solon, OH, US, 44139 BOTHELL, WA, US, 98011-8026 Arlington, VA, US, 22209
