Senior Sales Manager

Job Description Summary

Under the general guidance of the Director of Sales & Marketing, the Group Sales Manager is responsible for representing the company to customers, the public and other external sources. This person will be responsible for the development and performance of all sales activities in their assigned market. Listen to customer needs, analyze this information, and create tailored proposals. Negotiate and close sales while meeting/exceeding sales targets. Earn business through tailored proposals, quality, and timely service in a pleasant and friendly manner. Work with management throughout the hotel and the Company.
Manager must be knowledgeable on hotel facilities and services. Ensures all communication containing Company, hotel brand, and guest information is consistent with privacy policies, practices, and regulations.
Develops strategy for, and initiates potential business account interest, solicits, and negotiates contracts for hotel business for a specific assigned market(s). Develops sales plan and strategy to meet or exceed room night and other revenue goals. Manages and negotiates account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented.
Communicates and plans for operations departments and participate in servicing accounts. Formulates program and submits formal sales proposals to prospective customers. Leads on-site inspections by customers, entertains customers, perform outside sales calls to develop leads. Attends trade shows/events and makes personal calls on customers that may involve travel within or outside the United States, dependent on assigned markets.

Job Description

Duties & Functions:

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
• Develop a complete knowledge of Sonesta’s sales policies and SOPs and ensure knowledge of and adherence to those policies.
• Meet or exceed set goals.
• Operate in the Sales Department within established sales expense budget.
• Initiate contact and follow up on leads.
• Maintain and participate in an active sales solicitation program
• Monitor production of all top accounts and evaluate trends within assigned market
• Meet or exceed sales solicitation call goals as assigned by the Director of Sales & Marketing
• Invite clients to the hotel for entertainment, lunches, tours and site inspections
• Assist in implementing special promotions relating to direct sales segments
• Conduct a professional, thorough site inspection of the property

Specific Job Knowledge & Skills:

• Strong knowledge of the San Francisco Bay Area market.
• Bachelor’s Degree preferred. High School Diploma or equivalent required
• Three years of hotel sales experience preferred
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork

Physical Abilities:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Additional Job Information/Anticipated

Pay Range

Pay Range: $47.06 - $48.06 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.