Senior Property Manager

Summary & Objectives

The Senior Residential Property Manager will directly manage and maintain a portfolio of properties in addition to leading/supervising Residential Property Managers, Assistant Residential Property Managers, On-Site Managers, and other team members who support the operation of residential properties and portfolios. The Senior Residential Property Manager must be able to lead, manage, and hold their direct reports accountable for their roles and duties. The Senior Residential Property Manager must perform well under pressure, maintain a positive attitude, and create a harmonious work environment.
The Senior Residential Property Manager will be responsible for interoffice management, focusing on driving performance and adherence to company-wide values, vision, standard operating procedures, and goals, continually striving to improve work processes and results to exceed clients' expectations.

RELATIONSHIPS

• Reports to the Director of Property Manager.
• Leads and supervises Residential Property Managers, Assistant Residential Property Managers, On-Site Managers, and Residential Property Management support personnel.
• Establishes relationships with colleagues in all departments within the Company.
• Develops and maintains relationships with Owners, tenants, vendors, and contractors.

Essential Functions

• Manage and maintain a portfolio of properties.
• Effectively train, lead, mentor, and manage a team of Residential Property Managers and Assistant Residential Property Managers to exceed the Company's core value of "and MORE" as it relates to the customer experience.
• Work with the Director of Property Management on the following, which is not intended to be an all-inclusive list:
  • Lead and train the PM team on advertising, leasing, and community contacts to maximize occupancy.
  • Manage the maintenance workflow with a focus on optimizing efficiency, productivity, and quality of service. This includes management of the documentation in AppFolio, timesheet, and invoice approvals.
  • Build upon the current fee-based management services offered to our tenants and clients.
  • Assist and train the PM team with the bidding process, repairs, maintenance, and capital improvements.
  • Ensure accurate records of current space conditions including roof, HVAC, utilities, Property Checklists, and special circumstances.
• Make recommendations for staff recruitment, selection, promotion, advancement, corrective action, and termination in accordance with Coastline Equity's core values along with the Leadership team.
• Provide detailed status reports on all properties as requested with the support of Residential Property Management.
• Ensure that all community, property, management, and client expectations are met with excellence.
• Keep abreast of new technologies, systems, and procedures related to property management.

Competencies

• Technical Capacity: Proficient Microsoft Office knowledge and AppFolio software experience preferred.
• Strong oral and written communication
• Results Driven
• Initiative