Senior Brand Support Coordinator

Business Support Coordinator (BSC) – Roles & Responsibilities*

• Manage calendars for all EVP/SVPs cross functional team members (account, creative, medical, strategy); -- level of involvement is squad dependent
• Manage travel & expenses for EVP/SVPs cross functional team members; note: Keyuri manages Curiosity Collaboration Squad (EVP & SVP Medical, Strategy, Customer Experience, Experience Planning, UX, Tech) travel & expenses
• Serve as a resourceful contact for all squad members to direct and/or resolve inquiries and concerns pertaining to travel, expenses, and scheduling as needed
• With guidance from account, coordinate and set up for client meetings (ex: room, catering, outside restaurant, etc.)
• For in-office catering, BSC to order catering (using BL credit card) and send HUB receipt of order; HUB to set up catering for meeting
• Plan all team events (planning & logistics)
• Manage internal OOTO across the squad
• Manage non-billable travel for all out-of-town squad team members – twice a year (BL yearly event + one other time)
• BSC to coordinate conferences throughout the year, ex: ASCO, ESMO, SABCS (including travel logistics, meals, client entertainment, etc.) – workbook shared amongst BSCs
• Attend squad/team meetings when needed
• With direction from manager, submit Paige tickets when employees need to be added to or taken off lists
• When needed, support EVP/SVPs putting in Paige tickets for IT support
• Manage BL main reception #646-364-1500 (including voicemail) as part of a rotation
• Provide coverage, when needed, across BSCs
• Based on bandwidth and with supervised training by account team, handle data entry of scope(s) into client portals (ex: PRISMA, Decideware)

Advanced Skills and Expectations for Sr. BSCs and BS Managers

As the Business Support person moves to the next level, they are expected to demonstrate an increase in:

• Decision-making abilities and authority
• Autonomy in day-to-day work
• Comfortability with ambiguity
• Proactivity around completing tasks
• Solutions-oriented thinking
• Creation of processes from scratch
• Years of experience in administrative function

*Note: While the above indicate general roles & responsibilities of the BSCs, there are also many squad specific responsibilities unique to each squad. These responsibilities are determined by the BSC and their direct manager.