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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Co-brand Partnerships team is a high impact group within U.S. Consumer Services’ Product Management and Lending organization, responsible for developing and managing strategic consumer co-brand card products and partnerships with the world’s major airlines, hotel chains, and financial institutions. This Senior Analyst role will join the Hilton Co-brand Product Management Team within the broader Co-brand Partnerships organization and support the portfolio’s day-to-day while delivering strategies that drive future growth and greater value for our Card Members.
How will you make an impact in this role?
This Sr. Analyst will be the customer champion on the Hilton Co-brand product team, responsible for driving customer insights, integrating them into our product strategy, and ensuring a seamless experience for our customers. S/he/they will also support the PR and experiential marketing strategy in collaboration with our Hilton partners. This role will blend relationship management, Product Management, operations, servicing, analytics, and strategy.
Key Responsibilities:
- Serve as a customer experience SME for the Hilton Co-brand, understanding the product benefits, how they work, and customer usage
- Champion the customer by developing a deep understanding of who they are and how they behave to devise strategies to improve customer service and retention
- Serve as the team lead for issue management and compliance initiatives
- Collaborate with PR, Brand, Hilton Brand and Marketing partners on influencer marketing, events and press strategy/execution
- Build and manage relationship with Hilton partners, working together to troubleshoot product/benefit issues and on ways to meaningfully improve the customer experience
- Lead and collaborate across the Servicing, Risk, Legal, Compliance, and Technology organizations on initiatives to improve the customer experience and card benefits
Minimum Qualifications
- 2 years of work experience in a product or partner management role preferred
- Demonstrated ability to assess business needs, identify solutions, and implement them seamlessly
- Proven track record to spearhead workstreams autonomously and drive projects to completion across teams and at all levels
- Strong organization, communication and project management skills
- Ability to build and influence positive relationships with internal and external partners
- Strong collaborator and team player with excellent interpersonal skills and willingness to support projects beyond immediate job scope
- Positive attitude, flexible/proactive workstyle, and customer-first mindset
- Passion for travel
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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