Senior Account Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
Caterpillar has an exciting opportunity for a Senior Account Manager, focused on growing the continuous power gas business in the Eastern United States.
The Eastern U.S. Sales Team is responsible for leading all efforts related to sales for new products (Gas/Diesel Standby & Prime Power), aftermarket sales and switchgear sales. Our efforts enable us to achieve close customer relationships, dealer development and market leadership. Our team consists of dedicated Sales Representatives covering new unit sales and services, Senior Account Managers, Switchgear Territory Managers and Senior Product Consultants.
Job Overview
• Build customer relationships with key gas genset customers
• Develop a robust pipeline with our dealers for future continuous gas sales
• Ensure Assigned Customers have a “Positive Experience”
• Serve as the industry expert for 3500 and CG platform GAS gensets in the Eastern U.S.
• Identify gaps in product offerings and provide voice of customer back to product groups
• Create go to market strategies to increase gas genset sales
• Lead projects to gain buy in for these new market strategies
Job Description – Required Skills
Customer Focus:
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Advises others on creating customer focused environments in various scenarios.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
Relationship Management:
• Communicates to clients regarding expectations of all parties.
• Conducts periodic reviews of work effort, progress, issues, and successes.
• Maintains productive, long-term relationships with clients or vendors.
• Creates opportunities to educate support teams on client priorities.
Decision Making and Critical Thinking:
• Differentiates assumptions, perspectives, and historical frameworks.
• Evaluates past decisions for insights to improve decision-making process.
• Assesses and validates decision options and points and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.
• Uses effective decision-making approaches such as consultative, command, or consensus.
• Ensures that assumptions and received wisdom are objectively analyzed in decisions.
Industry Knowledge:
• Discusses industry-specific flagship products and services.
• Demonstrates current knowledge of the regulatory environment for industry segment.
• Currently works with a major industry segment and associated functions and features.
Must have a willingness to travel. Typically, 25-50% of time will be spent traveling.
Job Benefits:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance, we offer a total rewards package that provides day-one benefits:
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.
• Company matched 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

Relocation assistance is not available for this position.

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community .