Senior Account Manager, Client Services

Company Overview

829 Studios has been named to the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies) and HubSpot's Top Digital Agencies list. We’re a certified Great Place to Work® and have been recognized by Outside Magazine as a Best Place to Work.  Our projects and team members have received awards from the Hospitality Sales and Marketing Association International (HSMAI), Awwwards, and other marketing industry publications.  Our clients include venture-backed start-ups, publicly traded companies, non-profit organizations, and more.  We're proud to be working with STANLEY Black & Decker, OARS, Hilton Hotels, Stanford University, and hundreds of other companies that share our passion for performance marketing.

Position Summary

The Senior Account Manager will serve as the primary point of contact for assigned clients and will be responsible for managing and growing these relationships for 829’s B2B, B2C, and D2C clients. Working both as an individual contributor and collaboratively with a team, this role is responsible for the implementation and execution of digital marketing programs across a variety of channels, including Paid Search, Paid Social, Ecommerce, Programmatic, SEO, Email Automation, PR, and Organic Social. The ideal candidate for this role has a strong general marketing background, superior presentation and communication skills, and demonstrated, hands-on experience managing media, PPC, or other digital channels.

Responsibilities & Duties

• Act as a client-facing consultant to identify, develop, and execute digital marketing campaigns and programs for enterprise clients.
• Serve as the primary point of contact for assigned clients, managing day-to-day communication and overseeing all account-related activities.
• Own or support account strategy development and needed refinement over the course of client relationship on at least 80% of your accounts
• Report on business trends and provide insights and recommendations to the senior management team on how to further maximize campaign results
• Work within the marketing team to track, analyze, and develop meaningful reporting for clients and proactively recommend next steps based on past performance
• Work with clients and internal team members to ensure consistent client success, leading multiple accounts, offering strategic counsel to clients, and providing mentorship and direction to junior teammates
• Develop and maintain a strong understanding of each client's business objectives, industry, and target audience.
• Review monthly account performance and provide insights and optimization recommendations as they relate to client KPIs
• Manage project timelines, budgets, and deliverables to ensure timely and accurate completion of client projects.
• Ensure speed and accuracy across all client correspondence
• Manage the overall financial health of assigned accounts, including forecasting, budgeting, and invoicing.
• Develop and maintain strong relationships with key stakeholders within client organizations, including senior-level executives and decision-makers.
• Support new business efforts, with the ability to confidently take initial intro calls with prospects as needed, develop new business content, and pitch as Senior Account lead and/or strategy lead for new business presentations
• Provide leadership and direction to junior team members, finding and supporting opportunities for personal and career development
• Support development and growth of a strong agency culture by actively participating in team outings and engagement opportunities, including team brainstorms, trainings and planning sessions

Qualifications & Skills 

• Minimum of 5 - 7 years of experience in marketing account management in an agency
• Strong knowledge of digital marketing tactics, including SEO, PPC, social media, email marketing, and content marketing.
• Must have proven in-platform experience in one or more of the following tools: Google Analytics, GA4, Meta Business Manager (Facebook/Instagram Ads),  LinkedIn Ads, Google Ads, Looker Studio, Amazon Shopping, Google Shopping, Hubspot, Marketo, etc.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Experience with project management tools and software.
• Proven track record of driving revenue growth and developing long-term client relationships.
• A “lean in” personality willing to immerse themselves in learning the client’s business

Benefits and Perks

• Paid Time Off. Receive generous paid vacation benefits that increase as you advance. Summer Fridays Memorial Day through Labor Day.
• 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment.
• Life Insurance Benefit. Coverage to ensure peace of mind for your family. 
• Short Term Disability Benefit. Injured and unable to come to work? We've got you covered!
• Healthcare. Choose from several competitive healthcare plans for both you and your family.
• Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
• Continuing Education. Receive a personal budget to attend events and conferences.
• Hybrid or Remote Workplace. We're able to hire remote employees residing in the following states: MA, RI, NH, CT, ME, NY, NJ, NC, FL, and TN

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