Seasonal Sr. Customer Assistance Representative | Norwalk, Ct

Overview  We are immediately interviewing for our seasonal Customer Assistance Representative Sr. positions! The Customer Assistance Representative Sr will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.  This role is a seasonal full-time position starting as early as May 20th, 2024 and ending on or before October 17th, 2024.  This role is located at one of our Norwalk, CT area Branch Locations.Our Flagship office is located at 261 Main Ave, Norwalk, CT 06851 Pay: $17.50 / hour   Responsibilities Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years oldMust have at least 2 years of customer service experience OR 2 years of college experienceThe ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureAside from religious observations, must be available to work 40 hours per week during the seasonMust be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.