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SalaryJob Summary:
This job is responsible for scheduling and pre-registering appropriate procedures with callers at any outpatient offices for all the modalities over the phone in a friendly and professional manner. This role is responsible for providing support to the Outpatient Clinics by obtaining information needed prior to the patient having their exam performed to include, but not limited to, correct orders, prior imaging, labs, chart notes, interpreter scheduled, and prior authorization. Utilizing electronic systems to complete job responsibilities (RIS, PACS, EMR, etc.). Scrub scheduled exams by reviewing and initiating communication with technologists to ensure appropriate exam is scheduled and we have all documentation required to perform exam. Re-position schedule as needed and work waiting list to fill gaps. Has knowledge of commonly-used concepts, practices, and procedures within healthcare/radiology. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Assumes other responsibilities as assigned by Manager/Supervisor.
Pay and Benefits:
New employees to this role can expect to be offered $19.59 - $23.31 per hour based on relevant experience, skills, and abilities.
TRA additionally offers eligible employees full medical, dental and vision benefits, a robust 401K package (with an automatic employer contribution), 17 days of PTO for all eligible new employees, 9 paid holidays, as well as a consistent compensation growth path, profit sharing, continuing education reimbursement by position, and more!
Location: This is 100% remote role. TRA will provide all work equipment and remote training.
*** Please note we can only accept candidates from the following states: Alabama, Arizona, Georgia, Idaho, North Carolina, Texas, Utah, and Washington. If you do not live in one of these states, we cannot consider you for hire. ***
Schedule: Monday - Friday 8:30AM - 5PM (Pacific Time)
About TRA Medical Imaging
TRA Medical Imaging is a premier, physician-owned and physician-led radiology practice with a 100+ year history of serving the communities of the South Puget Sound region. Centered in Tacoma, WA, TRA has a geographic presence extending from Seattle to Olympia. TRA takes pride in diversity and inclusion, a philosophy that aligns well with our Pacific Northwest values.
We are led by a progressive group of approximately 100 sub-specialized radiologists who take pride in delivering high-quality, patient-centered care while fostering a practice culture intended to feel more like a family than a corporation.
Why Choose TRA Medical Imaging
TRA is an independent, stable, and diversified practice with a broad clinical and geographic footprint. Our governance structure is transparent, democratic and equitable with an unwavering commitment to physician leadership and autonomy. As part of that promise, TRA welcomes employee participation and collaboration and is committed to providing personalized professional development opportunities.
Our commitment to culture is evidenced by our certification as a great workplace by the independent analysts at Great Place to Work and embodied by our mission statement: Trust our family to care for yours. TRA has been the respected provider of excellence in medical imaging in the South Sound since 1918. Join our team as we write the next 100 years of the TRA story.
Want to learn more about TRA’s commitment to patients, employees and our community? Visit https://www.tranow.com/about/careers/ and explore your future with us today!
Essential Job Functions:
Utilize electronic worklist and schedule grid to ensure all scheduled appointments are processed completely 72 hours or more in advance to appointment.
Ensure prior examinations and reports are accessible in RIS/PACS for scheduled appointments by utilizing appropriate systems for tracking of medical records discs, reports, films, and other medical records.
Push digital images electronically via PACS systems, when appropriate, maintain EMIX system by pushing and purging studies per expected process.
Keep physicians, technologists, or other medical personnel informed by communicating availability or unavailability of records.
When needed, obtain labs or orders to do labs on site pertinent to the studies being done per policy (i.e. Creatinine for CT/MRI/enhanced X-rays; Glucose for NM).
Follow guidelines for special request/STAT/schedule modification. Coordinates with clinical and referring to accommodate the customer’s needs. Sends notification on all STAT orders for immediate action.
Verifies provider orders for accuracy, completeness, and requests updated orders as needed according to established protocols and technologist or Radiologist requests.
Ensures all orders are attached to scheduled appointments (electronic, faxed, etc.).
Ensure Interpreter has been procured for appointment scheduled.
Ensure Prior Authorization has been procured for appointment scheduled if needed.
Reposition schedule as needed by scheduling and rescheduling appointments.
Work the wait list to fill gaps.
Duties include managing multiple phone lines, email, and faxes.
Protect the security and confidentiality of medical records to ensure that HIPAA compliance is maintained. Handle Release of Information (ROI) according to state and HIPAA guidelines.
Where appropriate, manage the postage machine ensuring adequate funds are available.
Coordinate supply needs with management and purchasing department.
Telephone pre-registration screening when needed. May provide patients with preparation protocol, directions to office, etc.
Assist other department members as needed.
All work is completed within established goals and accuracy standards.
Follow the center exposure controls plan for blood borne and airborne pathogens.
Provide accurate information to key customers.
Work closely with Managers, Modality Specialists, and Technologists to ensure needs are being met.
Perform all other related duties as assigned.
Check work email daily.
Qualifications:
Education/Work Experience
High School diploma or GED required.
3+ years medical office experience required.
A formal medical terminology class or equivalent medical office experience is required.
Job Knowledge/Skills
Knowledge of scheduling processes.
Knowledge of billing/insurance requirements or restrictions for procedures.
Basic knowledge of radiology procedures, including general x-ray, DEXA, ultrasound, mammography, CT, MRI, Nuclear Medicine, PET, Fluoroscopy, IR and special procedures.
Know the preparations for all of the exams performed and the safety guidelines involved with each exam.
Understand the RIS system and specifically the scheduling module recognizing the company’s multiple locations.
Understand insurances and know which exams require prior authorization and schedule accordingly.
Ability to provide geographical directions to all outpatient locations.
Ability to understand all applications used to provide the practice with referrals from medical facilities.
Ability to organize, multi-task and coordinate.
Ability to correctly pronounce and spell medical terms.
Solid analytical and technical skills.
Able to use all related hardware and software.
Ability to demonstrate effective customer service skills.
High level of interpersonal skills to handle sensitive and confidential information, situations, and documentation.
Ability to work effectively in teamwork environment and have respectful behavior while working as a team with co-workers.
Communicate professionally with other medical facilities, patients, and customers.
Ability to manage multiple tasks and carry out instructions effectively.
Must perform routine office administration procedures including typing, sorting, and reviewing referrals, faxing and keeping workstation area clean and organized.
Knowledge of CPT and ICD-10 codes.
Aptitude to learn new information quickly and accurately. On-the-job experience may substitute for knowledge or experience requirements.
Physical Requirements
Work is classified as sedentary in physical requirements. Requires the ability to lift/carry 1-5 pounds frequently, occasionally 10 pounds maximum.
Mental Requirements
Work requires high attention to detail and the ability to handle mentally stressful situations. The ability to maintain high level of sensitivity towards confidential information is also required.
Working/Environmental Conditions
Work environment consists of normal office or administrative working conditions. There may be exposure to communicable diseases. There will be limited exposure to ionizing radiation.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
