Scheduling Coordinator

Job Overview:

We are seeking a highly organized and dedicated Scheduling Coordinator to join our team at Senior Helpers. The ideal candidate will be responsible for selecting, scheduling, and coordinating caregivers to meet the needs of both new and existing clients based on assessment and care plan information. This role demands a proactive approach to maintaining schedules, responding to scheduling conflicts, emergencies, and caregiver availability with precision and efficiency. The Scheduling Coordinator will play a critical role in ensuring the highest level of service to our clients while maintaining compliance with all applicable laws and regulations.

Duties:

-Caregiver Scheduling and Coordination: Select, schedule, and coordinate caregivers according to client needs and care plans. Address scheduling conflicts and emergencies promptly.

-System Management: Maintain accurate and up-to-date schedules, client, and caregiver notes within our system. Monitor caregiver hours to prevent overtime and manage time-off requests.

-Compliance and Documentation: Monitor caregiver licensure, requirements, training expiration dates, and ensure compliance. Document client complaints and coordinate with management for resolution.

-Communication: Utilize Text-Em-All messages for caregiver communication. Ensure effective communication with clients, referral sources, and the management team.

-Reporting and Quality Control: Complete monthly reports, maintain quality of work, and contribute to the improvement of processes. Stay informed about relevant laws and regulations to ensure company compliance.

-General Office Duties: Handle service inquiries, manage general office tasks, and maintain office cleanliness. Answer and screen phone calls professionally.

-Professional Development: Accept mentoring, coaching, and training opportunities. Maintain a professional relationship with both internal and external customers.

Qualifications:

- Previous experience in a home care office or medical office setting is preferred

- Proficient computer skills, preferred experience with home care management software (MatrixCare / Wellsky)

- Excellent verbal and written communication skills

- Exceptional organizational abilities with great attention to detail

- Ability to multitask and prioritize tasks effectively

- Strong customer service skills with a friendly and professional demeanor

This role requires a candidate who can work independently, make sound decisions, has strong communication skills, and is able to manage multiple tasks efficiently. If you are committed to providing exceptional service and are looking for a rewarding career in a supportive environment, we would love to hear from you.

*Senior Helpers is an equal opportunity employer and reserves the right to modify job duties and responsibilities as needed. This job description is a general outline of the duties the position may require.*

Job Type: Full-time

Pay: $16.00 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Life insurance
• Opportunities for advancement
• Paid jury duty
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person