Scheduling Coordinator

Path Medical is seeking a Full-time Scheduling Coordinator.

Essential Job Functions:

• Welcomes Patients / visitors by greeting them on the telephone
• Answer phones while maintaining a polite consistent phone manner
• Answer phone calls to our dedicated scheduling line and book appointments for future appointments and follow-up visits
• Updating existing patient demographics by collecting patient detailed patient information including personal and financial information
• Respond to patients and prospective patients
• Protect patient confidentiality by making sure protected health information is secured
• Schedule patient's appointments and conduct daily reminder calls by calling and texting patients for their appointments
• Keep track of patients appointments to stay in compliance with what Doctor prescribed treatment plan
• Resolve and update statuses on appointments for patients
• Follow up on patients appointments that have not been confirmed, or that have been canceled/missed
• Notate each and every account accurately
• Communicate with offices regarding patients scheduling needs
• Change appointments for patients and communicate with other health care professionals about changes to preparation
• Adherence to company policies and procedures
• Promote excellent customer service
• Ensure clinical safety procedures are in place and followed
• Assists in the facility cleaning, hygiene, safety and maintenance
• Ensure patient satisfaction
• Abides by HIPAA laws regarding personal medical information
• Responsible for accuracy and completion of work
• Responsible for being in compliance with Joint Commission guidelines
• Supports the philosophy, goals, and objectives of the clinic and other duties as assigned

Communication:

• Communicates effectively and professionally with patients, visitors, physicians, and co-workers using a translator when necessary

• Documents information received from the patient and disseminates it to the appropriate people or areas Supports administrative decisions and activities affecting patient care
• Assists in maintaining and sharing information in order to ensure continuity of patient care through coordination of care provided by physician and support services

Qualifications:

• Education: High School Diploma or equivalent
• Experience: Office experience and understanding of medical terminology preferred. Ability to learn basic computer programs and processes

Customer Service:Excellent phone manner and advanced communication and organizational skills

Benefits:

• Offering Medical, Dental, Vision, Life, Paid Time Off, and Supplemental insurance

Equal Employment Opportunity and an E-verify employer!