Core responsibilities.
- Welcome new field staff. Provide instructions about how you will work with new staff members and discuss expectations for work performance and timely submission of paperwork.
- Answer phone calls and respond to the employee, referral sources, clients, and potential client needs.
- Provide field staff addresses, schedules, and instructions.
- Ensure that provider direct authorizations are accurate.
- Schedule clients and employees and maintain notes in company's software.
- Develop positive and ongoing relationships with field staff, clients, case managers, and co-workers.
- Serve as liaison between the field staff, case managers, and clients.
- On-call weekend and evening rotation.
- Respond to sick calls and fill visits/ shifts as needed and as required.
- Provide nurse supervisor with information about client and field staff problems and potential problems in writing or verbally.
- Work with the nurse/ office manager to ensure appropriate field staff are assigned to individual cases.
- Check contract needs for service and fill available cases with appropriate field staff.
- Develop ongoing relationships with site managers/clients and their family members, ensure coverage of service needs, and respond to any problems related to the scheduling of services.
- Provide follow-up conversations to ensure client and employee satisfaction.
Requirements:
- Customer service, coordination, and or scheduling of services.
- Computer skills, including the ability to use scheduling software.
- Demonstrated professionalism and organizational skills.