Salesforce.com Business Analyst - Remote Opportunity

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer:

• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advancement with an industry leading company!

We are seeking a Salesforce.com Business Analyst This position can either be remote or at our corporate headquarters in Duncan, SC, Reporting directly to the Manager of Salesforce.com Commercial Solutions. The candidate must be able to work 8am–5pm Eastern Time. This position will require travel based on team and project needs, travel is estimated to be 20%.

The Salesforce.com Business Analyst will work in close partnership with the Commercial Manager, Business Analysts, Systems Analysts, Developers, Business Users and Customers. The Salesforce Business Analyst will play a critical role in documenting and understanding existing business process, making improvements and deploying salesforce.com based solution(s). This candidate must be able to facilitate business process review sessions with our stakeholders, document processes and build business requirements. The Salesforce.com Business Analyst will need to demonstrate excellent communication skills and the ability to establish and maintain effective relationships with internal stakeholders. Being results-focused, tenacious and a problem solver is a must for this role. The candidate will need to demonstrate experience researching, understanding, and applying knowledge of Salesforce Applications to business needs within a global organization.

Requirements:

• Bachelor’s degree from an accredited college or university
• 3+ years of experience as a Business Analyst
• 2+ years of experience in Salesforce technology

Responsibilities:

Business Requirements + Support

• Understand, validate, and document business needs, distinguish between needs and wants, identify gaps between business needs and standard Salesforce functionality.
• Guide businesses in improving processes software through data analysis.
• Ability to work with the business and fellow BAs to troubleshoot issues and find solutions both short and long term

Data Analysis + Maintenance

• Ability to gather and assess data related to Sales Lifecycle processes through report writing
• Work with the business to update and maintain Salesforce.com data
• Use of data loading tools

Testing and Training

• Develop, document, and fully execute test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements/customizations, and patches.
• Ability to build training content and materials including video walk through, step by step instruction guides and training presentations
• Ability to facilitate training sessions both in person or via conferencing technology to new/existing Salesforce.com users

Additional Responsibilities

• Document any recurring issue and propose solutions to resolve them.
• Develop and maintain business process documentation in flowchart and narrative form as necessary to support compliance
• Help to establish team priorities based on business priority, financial impact, and operational impact to the business.
• Adhere to and promote the environmental, health & safety policies of AFL.
• Perform other duties as requested, directed or assigned.

Salesforce.com Cloud Experience Requirements

• Knowledge and experience in using and deploying the following Salesforce Clouds and associated functionality:

• Workbench/Data Loader

• Data Maintenance

• Sales Cloud:

• Leads
• Accounts
• Opportunities
• Products & Opportunity Products (Both stocked and configurable products)
• Standard Salesforce Price-books
• Salesforce Configure, Price, Quote
• Standard Salesforce Quotes

• Service Cloud

• Case Management fields and process
• Case Escalation processes
• Case assignment rules

Preferred Applications Experience

• Salesforce.com User / Admin Experience

• Salesforce.com Certification is a plus

• Agile / Scrum

• Functional knowledge or experience working in an Agile Project Management environment is a plus