Description
- Obtains a detailed understanding of the major operations and functions in effect within the areas being supported.
- Reviews basic system enhancements/upgrades to determine applicability of customer file modification requirements.
- Following clearly defined procedures, assists in facilitating timely and accurate updates to reference files based on customer requests.
- Documents system problems and assists in their resolution.
- Reviews and completes various daily reports to ensure system is performing as expected.
- Prepares written reports and analysis, including recommendations pertaining to system functionality and testing progress.
- Prepares and reviews test data, test plans and test matrices for system changes.
- Develops test matrices to accurately reflect changes and detail expected outcome.
- Executes test cases and evaluates test results for errors.
- Reports problems through appropriate channels and suggests corrections for a successful implementation.
- Under the guidance of an advanced Business Analyst or manager, learns to define business requirements, perform tests, and may lead small projects.
- Learns how to prepare and review data for analysis in order to evaluate the activities, performance and systems within a specific area for standards and workflow simplification.
- Communicates with management and departmental personnel to document workflow procedures.
- Assists in preparing verbal and written communication about business changes with management or other staff members.
- Functions as liaison between the operations testers and information systems to facilitate communications.
- In addition, assists customer testers with issues that arise during projects.
- Work Environment: Typical work environment.
To Qualify for This Position, You’ll Need:
- Bachelor's degree OR Four (4) years of job-related work experience OR Associates degree and Two (2) years job related experience.
- Basic knowledge of business support and systems concepts.
- Strong teamwork, communication and interpersonal skills.
- Good analytical and conceptual skills.
- Good organizational and problem-solving abilities.
- Understands how projects and implementations affect an organization and is able to link it to business processes.
- Microsoft Office knowledge
- Bachelor's degree-in Computer Science, Business Administration, or other job related field.
- One (1) years-of job-related business systems analysis, research and/or Provider Enrollment experience.
- In-depth knowledge of procedures for the supported business unit.
- Computer programming skills.
- Proficiency with BCBSSC/subsidiary systems.
- Knowledge of programming languages and/or concepts.
- Easytrieve, DB2 or related.
- 401(k) retirement savings plan with company match
- Subsidized health plans and free vision coverage
- Life insurance
- Paid annual leave — the longer you work here, the more you earn
- Nine paid holidays
- On-site cafeterias and fitness centers in major locations
- Wellness programs and a healthy lifestyle premium discount
- Tuition assistance
- Service recognition
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.