Data Entry/Customer Service Specialist/Sales Support

Urgently hiring: Data Entry and Customer Service Specialist

A small business that is doing big things, Ambler Surgical has been a leader in the medical/surgical instrument industry for over 25 years. We have an immediate opening for a qualified individual to be part of our skilled customer service department. This team makes up the front lines of Ambler Surgical and is crucial to the day-to-day function of our organization. Join this fun, relaxed and productive atmosphere and enjoy generous benefits including dental, vision, short and long-term disability, 401K.

Essential duties and responsibilities: Processing of customer orders via phone, fax, email and web, as well as some light accounting responsibilities and vendor interaction. Customer service experience and basic computer data entry skills are necessary. Experience with SAGE 100 software a plus. To round out our team, applicant should display attention to detail, strong communication skills and an ability to multitask.

• Answering incoming calls and assisting the customer or routing them to the appropriate employee.
• Setting up new customer accounts.
• Enter customer orders into SAGE 100 ERP
• Generate product quotes for customers.
• Work with customers to resolve product returns, shipping inquiries and order status questions.
• Communicate with customers via phone, email and live chat.
• Provide answers to questions about product pricing and availability.
• Help customers navigate our website and place orders online.
• Entering repair estimates, processing customer approvals and communicating with vendors.
• Perform filing and scanning of documents.
• Enter vendor invoices and update vendor purchase orders.
• Additional clerical and administrative responsibilities upon request.

Other Skills:

• Excellent verbal and written communication skills
• Meticulous attention to detail
• Maintain a clean, neat and orderly work area
• Ability to interpret a variety of instructions furnished in written or oral form.

Job Type: Full-time

Pay: $42,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 3 years (Preferred)
• Data Entry: 3 years (Preferred)

Work Location: In person