Sales Support Administrator

Sales Support Administrator

FLSA Classification

Nonexempt

Salary Grade/Level/Family/Range

$23.00 - $35.00

Reports to

VP of Sales

Date

October 24, 2023

About SupHerb Farms

For over 30 years, SupHerb Farms has provided fresh-from-the-garden flavor and innovative product formats for foodservice operators and food manufactures. We offer our clients on-trend specialty IQF vegetable and herbs, purees and clean-label culinary pastes that bring crave-ability to life on menus and in food products. Flavor isn't just what we do, it's who we are.

Summary/objective

Reporting directly to the VP of Sales, the Sales Support Administrator will be responsible for coordinating and supporting the SupHerb Farms Sales Department in all aspects of day-to-day processes. The ideal candidate will have a strong service background, attention to detail, high capability with an understanding of technology, excellent organizational skills, and a willingness to be part of a team. The position will be working in an exciting fast-paced environment while learning the business functions of both the Industrial and Food Service industries.

Essential functions

The statements below are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

• Support ongoing activities and maintain master Sales Files for interdepartmental use
• Generate, track and maintain compliance with customer setup and updates, sample requests, new sales opportunities, price quotes, and contracts utilizing system tools.
• Manage and respond to customer and broker inquiries related to setups, pricing, billbacks, and commissions.
• Maintain pricing in DAX, with external distributors and end users.
• Properly route and file contracts and other official documents (i.e., NDA's, Inventory Returns, Customer Product Information Requests, etc.)
• Maintain suppler upload portals with pricing, customer listings, product listings and images.
• Download Foodservice customer reporting and review for compliance
• Effectively communicate and collaborate with cross functional internal team: Marketing, Customer Service, Accounts Payable, Supply Chain
• Support Sales with designated activities in current CRM including but not limited to Contact/Customer cleanup, overall data maintenance, assisting Sales as needed with Tool usage, and reporting of Sales opportunities and Wins.
• Other duties as assigned.

Competencies

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Passionate about a purpose driven career
• Excellent verbal and written communication skills
• Experience with Microsoft and other computer systems.
• Ability to work effectively both independently and as a part of a team.
• Ability to work in a collaborative environment.
• Excellent organizational skills, consultative, analytical, and problem-solving skills. Detail oriented.
• Technologically proficient, able to learn and incorporate new software systems as needed.
• Attention to detail.
• Ability to multitask.
• Strong interpersonal skills.

Supervisory responsibilities

• N/A

Work environment

• Office Environment located in Turlock, CA

Physical demands

The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to occasionally reach with hands and arms, as well as walk, stand, stoop, kneel, crouch, climb as well as lift, push and pull.
• Specific vision abilities required for this job include distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to sit and use the computer for extended periods of time; ability to answer phones and use a variety of office equipment; ability to lift 20 pounds and reach overhead.

Travel required

• None

Required education and experience

• Associate degree, preferably in Business or Finance/Accounting

Preferred education and experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Three (3) or more years' experience in a customer-centric environment with administrative responsibility for office operations.
• Strong customer service skills with excellent communication skills, both verbal and written
• Ability to interact successfully with both internal and external customers at all levels
• Advance knowledge of Microsoft Office: Word, Excel, PowerPoint, Outlook
• Previous experience utilizing CRM system.
• Knowledge of Sales Performance Metrics

Work authorization/security clearance requirements

SupHerb Farms does not sponsor for employment-based visas for this position now or in the future. Authorized to work in the US, E-Verify participant, Social Security Trace, Drug Test, Criminal Background, Education and Employment verification.

SupHerb Farms is an Equal Opportunity Employer

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.