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Form of workJob Description
Who we are:
We are Managed Service Provider (MSP) in IT. We provide Technology Department services for other businesses! We do all that is technology.
The Workplace:
Twintel is a fast-paced tech company with a highly motivated team of IT professionals. With a focus on success, our highly collaborative environment affords a great space for growth and long-term development. Twintel has achieved industry recognition in the following areas:
· Certified Great Places to Work company
· Forbes Technology Council Members
· Back-to-back INC 5000 recipients
· SOC 2 Compliant
About the Job:
We are looking for an experienced IT professional eager to advance their career in the Managed IT Services space. The ideal candidate will be an excellent communicator with a track-record of reliability through hands-on experience in the technology support industry!
This position is a perfect opportunity for candidates with Managed Services experience to leverage their experience and grow in the field of IT.
Hours: M - F: 8:00am to 5:00pm
Hourly Wage: Between $28.00 and $32.00 per hour
Medical Benefits: Employer Contributed Medical and Dental coverage plans available after probationary period
Vacation: Paid Holidays and Entitled to Paid Time Off After Probationary Period
Retirement Plan: 401k matching after probationary period
Other Benefits: Mobile Phone Stipend available after probationary period
What you'll do:
· Prioritize and manage support tickets
· Provide over-the-phone, technical support to our managed business partners.
· Communicate with non-technical users and assist them with technical issues.
· Diagnose, configure and troubleshoot PC, Mac, and network infrastructure issues.
· Install, configure, troubleshoot and update desktop workstation devices and desktop productivity applications on Microsoft Windows and Mac OS workstations.
· Implement, Manage and Support Windows Server environments.
· Oversee internal and client-related projects
· Manage customer onboarding tasks
· Collaborate with staff to develop technology solutions for customers.
· Interface with vendors to facilitate a seamless support experience with managed business partners.
· Work on-location for clients as needed.
Technical Knowledge
· Network, Desktop and Server Troubleshooting
· Microsoft Active Directory
· Microsoft Office 365
· Windows Networking
· Layer 2 and Layer 3 Switching
· Firewall Implementation and Management
· Virtualization (Hyper-V and VMWare)
· IP Phone Systems
Job Requirements
· High School Diploma required.
· AA or Bachelor's Degree a plus.
· 2+ years of IT Support Experience is desired.
· Microsoft Certifications are a PLUS (MCSA/MCSE).
· Cisco Certifications are a PLUS (CCENT/CCNA).
· CompTia certifications are a PLUS (A+/Net+).
