Renewals Support Administrator

For over 25 years, Telestream has been the undisputed trailblazer of innovation in the digital video industry. We craft cutting edge solutions for every facet of media processing and workflow orchestration. Whether it's the adrenaline-pumping live capture, seamless streaming, awe-inspiring production, or meticulous quality assurance of video content - Telestream stands as the unyielding force that ensures your video reaches audiences flawlessly, no matter how they are created, disseminated, or consumed.

Our roster of customers include most of the top Media & Entertainment, Video Production, Broadcasting and streaming companies in the world.

Now is the time for the next phase of Telestream's growth as we help our customers move to the next generation of video products and solutions that not only take advantage of traditional on premises solutions but are now moving to more hybrid and cloud based technologies and business solutions, while also incorporating AI into their video workflows.

Position Summary

The Renewal Support Administrator will respond to renewal requests from internal and external customers, as well as pro-actively provide renewal quotes. Also responsible for checking CRM data integrity and accuracy. Key to this position outcomes are the timely and efficient processing and quote generation of renewals utilizing a CRM system and all necessary applications to track and generate quotes for all renewal opportunities. This position will also perform administrative duties as required.

Responsibilities:

• Ability to create and process accurate quotes and orders in a timely manner
• Assimilate information from a variety of resources, analyze information, recommend and implement courses of action to be taken seeking and obtaining appropriate approvals as required
• Maintain accurate data within CRM, regular updating of records
• Ability to run reports and cross check different data sources for accuracy
• Will work with others as a team member across a diverse organizational structure

Qualifications:

• AA degree or equivalent experience
• 2-4 years of experience in a fast-growth, technological sales environment
• Self-starter with excellent organizational, administrative and interpersonal skills
• Strong desire to build a career in technological support sales
• Knowledge of commonly used concepts, practices, and procedures within technological sales environment
• Ability to work on strict and short deadlines, able to set priorities and deal effectively with shifting priorities
• Advanced Excel knowledge
• Working knowledge of CRM systems Salesforce "superuser" and metric reporting skills a big plus
• Excellent communication skills (oral and written) and professional phone skills required