Sales Development Representative

About us

We’re not your typical reviews company. We give brands the tools to make smarter decisions and improve

consumer experiences by unlocking insight obtained from real customer feedback. As well as helping to increase

conversion rates, improve SEO and reduce churn, Feefo applies smart technologies such as artificial intelligence

and machine learning to customer reviews, helping businesses to build relationships, improve brand reputation

and make informed decisions for the future.

Don’t just take our word for it – Feefo is a Google Premier Partner, working with over 6,500+ brands and trusted by millions of consumers worldwide!

Feefo’s famous star rating system boosted by a range of insight tools helps thousands of businesses discover

how they can improve, grow and what makes them special to their audiences.

About the role

The Sales Development Representative (SDR) will focus on outreach, prospecting, and lead qualification,

connecting with and following up on as many leads as possible and determining if they are good customer fits.

The SDR will generate and follow up on leads moving them effectively through the sales pipeline, connecting and

learning about businesses and needs. Once qualified, and a demo is booked, the SDR will be responsible for

smoothly transitioning the prospect to the Sales Consultant who will take over to close the deal.

Follow up on inbound leads and generate own leads through market research, identifying potential companies to

contact based on specific criteria.

Map potential clients, conducting research to:

• Identify key decision makers

• Build insight enabling you to engage and educate providing solutions to problems and challenges

• Establish contact with decision makers through cold outreach, calls and emails

• Engage with decision makers, identifying and understanding needs, establishing motivations, ensuring each lead is fully qualified

• Establish a good rapport with decision makers, booking product demos and meetings on behalf of the

Sales Consultants.

• Use CRM to ensure the sales and handover processes are followed effectively

• Work closely with the marketing and the sales teams to devise marketing materials and tools to support

new Sales Development

• Ensure continued self-development to learn the Feefo product and new features

• Any other projects and tasks as required by business need

Requirements

• Bachelor's Degree

• 1 years’ experience supporting a sales team or in an outbound Sales role

• Experience conducting research to identify potential customers and key decision makers

• Experience working to, and exceeding, targets with responsibility for your own success.

• Experience of using CRM databases

• Be consultative, tenacious and professional in approach, have high levels of motivation and first-class

communication and presentation skills

• Excellent interpersonal skills - ability to build rapport at all levels, internally and externally

• Strong organisational and time management skills

• Clear and effective communication skills, on the phone, in writing and in person

• Effective listening skills

• Excellent problem-solving skills

• High level of resilience - easily handles objections and rejections.

Benefits

• A competitive salary and excellent OTE average earnings that truly rewards over achievers.

• Great Location – based in Feefo's US office, located in the heart of historic Boston, MA

• Feefo offers a hybrid working pattern

• A comprehensive benefits (including a cycle scheme for fit bodies, EAP Programme and many more)

• Be part of one of the working groups including charities, CSR, wellbeing & mental health, socials and shape our programmes

• You’ll be working in a global, scale-up environment with a commitment and focus on celebrating our diverse and inclusive environment

• A committed and expert senior leadership team driving the growth of Feefo with new products and tech as a force for good

• Be a part of a 100% privately owned company – owned by Vespa Capital