Network Ops Engineer

Overview

Intelligent Waves is growing rapidly and has an outstanding new opportunity for a Network Ops Engineer to work on an important technical program for a major DoD organization headquartered in Reston, VA.  We have grown by more than 60% in the past two years and that trajectory will continue for the foreseeable future.

Since 2006, Intelligent Waves has delivered mission-focused multi-domain operational expertise and innovation to the Government through high-impact technology solutions in cybersecurity, data science, enterprise network engineering, software development, and platform mission support. Always ready. Anytime. Anywhere. Any domain.

Location: This position is based in Reston, VA

 

Travel: None

 

Rotating Schedule: Will work as part of an overall team to provide needed coverage and support with a four days on/four days off schedule.  The PM will discuss the schedule in detail during your interview.

Security Clearance: Must be a United States Citizen and hold a current TS/SCI level security clearance. 

 

 

Employees are required to follow all company and customer site COVID-19 protocols.

 

Responsibilities

Job Description:

 

Administers and maintains network and server resources in support of routine and mission-focused operations; resolves reported and detected incidents to ensure the smooth operation of the network and attached systems. Applies advanced consulting skills and/or extensive technical expertise, full industry knowledge. Conducts and manages monitoring of overall system health across the enterprise.  Develops innovative solutions to complex problems. Works without explicit direction; mentors and may supervise team members. Bachelor's degree and 5+ years directly related experience or Master's degree and 3+ years directly related experience. Years of experience may be accepted in lieu of degree for certain roles. Certifications may be accepted in lieu of a degree for certain technical roles.

 

Key Role Description:

 

Performs real-time monitoring and maintenance operations of network device, server assets, and mission critical systems, enterprise services, and networking infrastructure across multiple physical sites on disparate networks. Servers as Tier III support to escalate and resolve technical issues on operational network environments. Collaborates across multiple engineering disciplines, resolving network incidents to ensure optimal network operation center performance. Builds, configures, tests, hardens, and decommissions Windows and Linux servers. Conducts in-depth research into vendor-specific technical documentation, system event logs to identify root causes and provide expert recommendations to resolve long-standing issues. Configures interfaces on Cisco IOS, IOS-XE, IIOS-XR, and NX-OS devices.  Develops/modifies zone-based firewall policies on Juniper SRX Firewalls. Conducts firewall changes, creates or troubleshoots F5 iRules, manages DNS entries and port security. Logs and tracks all work products in ticketing system, recording applied diagnostic techniques used to complete the tasks. Develops and maintains comprehensive documentation for all troubleshooting procedures, patching plans, and required fix actions.

Qualifications

Required:

• Experience with an Operations and System/Network Administration role, performing O&M, troubleshooting of existing systems, and ability providing some system engineering and system integration support
• Knowledge of networking (routing and switching, firewall management, and client connectivity issues), system administration (Windows and Linux experience both valuable), security posture assessment and remediation
• Ability to troubleshoot issues across multiple teams and disciplines, clearly communicate and track reporting requirements, quickly gain expertise on a variety of new systems and applications, manage multiple simultaneous projects, coordinate with both internal and external teams
• Firm grasp of common TCP/IP ports and protocols (DHCP, DNS, SMTP, SNMP, SSH, LDAP, etc.)
• Knowledge of the Open Systems Interconnection (OSI) Model and relevant troubleshooting steps for layers 1-4
• Experience developing and enhancing IT troubleshooting processes and standard operating procedures
• Understanding of Active Directory structure and Group Policy Objects
• Ability to quickly and clearly communicate both verbally and in writing across multiple platforms
• Certification: 8570 compliant IAT level 2 certification (Security+ CE, CEH, etc.)

Desired:

• Experience with monitoring solutions such as SolarWinds, Infoblox, Splunk, or Cisco ISE
• Knowledge of process improvement methodologies and process engineering
• Ability to troubleshoot complex technical issues involving network configuration, server configuration, and application configuration
• Ability to document processes and lessons learned
• Ability to research new and emerging technologies and document recommendations
• Ability to extract and document user requirements
• Experience with virtualization, including VMware and VDI
• Experience with task automation or system orchestration via PowerShell, RHEL, Ansible
• Knowledge of vulnerability and STIG scanning tools, including Nessus, SCC Tool, ACAS, and Tanium
• Experience with basic network administration, including switchport configuration, zone-based firewall policy management, DHCP support, and DNS management
• Experience with managing enterprise applications such as Microsoft Exchange, JIRA, Microsoft SCCM/MECM, and Skype for Business

 

Since 2006, Intelligent Waves has remained committed to providing quality engineering, operations, and intelligence solutions to our clients and it all starts with YOU.  Intelligent Waves provides a great and generous benefits package to include medical, dental and vision, paid PTO leave and, life & disability packages. We also invest in our employees' futures by providing a 401K contribution with vesting starting from DAY 1, technical training, tuition bonuses, and much, much more.

 

Clearance Statement: Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Only US citizens are eligible for a security clearance. For this position, Intelligent Waves will consider only applicants with active TS/SCI level security clearances.

 

Intelligent Waves LLC is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, sexual orientation and gender identity protected veteran status and individuals with disabilities, or any other class protected by applicable state or federal law.

 

As an Affirmative Action and Equal Opportunity Employer, IW is committed to the full inclusion of all qualified candidates and current employees. As part of this commitment, IW will ensure that those in need are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact humanresources@intelligentwaves.com.

 

A Veteran Friendly Organization

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Employment Type: FULL_TIME