Rental Car Agent

Job Types: Full-time, Part-time

The Rental Car Agent completes rental and return transactions. They perform duties and provide services which reflect Atlanta Car Rentals, Inc. values. Essential duties and responsibilities shown below, will vary accordingly based on the location, team size, or specific requirements.

Pay starts at $18/hour - (according to experience)

Essential Duties and Responsibilities:

• To quote accurately all customer required information and associated costs.
• Complete rental transactions and agreements for customers following established guidelines and procedures.
• Complete qualification procedures prior to renting vehicles.
• Review completed contracts with customers to verify accuracy of information and explain rates and charges.
• Secure vehicle keys and complete transaction procedures for returned vehicles and verify accuracy of closing.
• Provide amazing service and professionalism to our customers
• Perform clerical duties such as typing, data entry, filing, photocopying, faxing, and make outbound calls.
• Ability to work under minimal supervision and have excellent time management skills
• Solves problems raised by customers using sound judgement within applied empowerment guidelines and company policy.
• Perform other job duties as assigned to meet available business needs.

Qualifications:

• At least 1-2 years customer service experience in the Rental Car/auto industry
• High school diploma or general education degree (GED)
• Must be 18 years or older
• Valid driver’s license with clean driving record
• Must be flexible with schedule to work weekends and holidays as needed
• Ability to perform basic mathematical calculations manually or through utilizing a calculator.
• Excellent English written and oral communication skills
• Ability to manage multiple tasks simultaneously
• Knowledge of computer systems