Address
Form of workOverview:
Outbound Duties
Dental Care Alliance is currently seeking a Remote Scheduling Coordinator, you will be responsible for scheduling appointments for a subset of offices. Appointment scheduling will be completed in a timely and professional manner via text, phone and/or e-mail. Attention to detail, timeliness and professionalism are key aspects to this role.
Responsibilities: - Respond to all text messages in a timely manner via text, phone and/or e-mail. This may include cancelling, rescheduling and/or scheduling appointments for patients.
- Respond to all appointment requests to schedule or reschedule appointments for established, lapsed and new patients via text, phone and/or e-mail.
- Schedule appointments following all processes and guidelines.
o This pertains to scheduling hygiene appointments or Dr. treatment from the treatment plan.
o This includes following scheduling templating, entering correct information and/or updating old account information.
- Document scheduled appointments using provided task forms.
- Assist patients with questions regarding many various subjects.
o Distinguish between what we, as a department, can help the patient with and what may need to be addressed by the front desk.
- Communicate with Supervisor when any questions or problem arise as well as when workload gets low.
- Able and willing to assist co-workers.
- Keep up to date with quarterly training in a timely manner.
Outbound Duties
- Make outbound phone calls to patients regarding scheduling unfinished items on treatment plan.
- Call patients to reschedule any missed or cancelled appointments.
- Schedule appointments following all processes and guidelines.
o This pertains to scheduling hygiene appointments or Dr. treatment from the treatment plan.
o This includes following scheduling templating, entering correct information and/or updating old account information.
- Assist patients with questions regarding many various subjects.
o Distinguish between what we, as a department, can help the patient with and what may need to be addressed by the front desk.
- Document each phone call and result in the provided software.
- Communicate with Supervisor when any questions or problems arise as well as when workload gets low.
- Able and willing to assist co-workers.
- Keep up to date with quarterly training in a timely manner.
- Strong verbal and written communication skills; ability to present findings and recommendations clearly.
- Strong attention to detail
- Ability to identify scheduling challenges, analyze root causes, and develop effective solutions
- Dental Knowledge is a plus
- Effective time management and the ability to meet deadlines
- Basic Excel skills
- Knowledge of Microsoft Office programs
