Remote Patient Care Coordinator

Who Are We?

Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. Quickly growing in our field with specialized and individualized preventative and restorative therapies. We are committed to improving the lives of our patient while maintaining the highest level of care through the process.

What Are We Looking For?

Defy is looking for a Patient Care Coordinator to add to our growing team. The Medical Assistant Team plays a pivotal role in the Patient Care plan. Through patience, integrity, communication, and understanding a Patient Care Coordinator will guide our patients to feeling better and improving their lives. A Patient Care Coordinator at Defy is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Patient Care Coordinator. Patient care is the key element to being successful in this role.

Responsibilities

• Processing orders
• Take incoming calls in med staff queue
• Complete letter of medical necessities, travel letters
• Communicating via email/phone with providers, patients, and staff
• Assist patients with ordering products
• Sending C/O through Med portal
• Explaining treatment procedures to patients and providing follow up education
• Handle high volume outbound and inbound calls
• Multitasking skills through EMR, Med queue, and other systems
• Phone and email etiquette
• All Training Done in Office for the first 3-4 weeks prior to moving to remote role
  ***MUST TRAIN IN OUR TAMPA FLORIDA OFFICE***

Qualifications

• Proficient in medical terminology
• 1 + years' experience in healthcare setting required
• Associate degree preferred but not required
• Pharmaceutical experience encouraged
• 1+ years of experience in a Healthcare setting
• Excellent interpersonal and communication skills via email and verbal
• Proficient in computer skills( Outlook/Microsoft) and EMR systems
• Multitasking and system navigation skills
• Coachable and a team player

Available shift

• Monday - Friday 12:15pm -9:00pm

Benefits

• PTO
• Paid Holidays
• Medical
• Dental
• Employee Discount on services
• Benefits are subject to change at any time