Remote Customer Service Representative (Augusta, Georgia) - Starting 4/22/2024

Work Location: This is a remote/work from home position.

Compensation: $15.00/hour

Paid Training Start Date: April 22, 2024

Training Hours: Monday - Friday:  6am - 3pm MST/9am - 6pm EST

Hours of Operation (following training): Monday - Friday:  6am - 3pm MST/9am - 6pm EST

Build Your Future! Come join our thriving team as a RemoteCustomer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the Customer Service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

In This Role, You Will:

• Assist customers with delinquent accounts according to various state guidelines
• Determine what type of agreements a customer is qualified for
• Ensure all systems are updated to reflect the agreement
• Provide detailed explanations of account status to customers

Key Results Areas:

• Average Inbound Handle Time of 4:30 (average talk time while on a call) 
• Average Quality Assurance score of 80%
• Exceed Utilization of 85% (productivity measure of time spent on calls)

Ideal Candidate Qualifications:

The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. One to two years’ experience working in a call center environment is preferred. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A high school diploma or equivalent  is required; Associates   degree  or  some   college coursework preferred.

NOTE:  Within 24 hours of submitting application, you will receive an invitation to complete a Verint online interview.  Completion of the Verint interview is required to be considered for this opportunity.

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Note:

*Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP