Customer Service Representative

Maintains overall satisfaction of internal and external customers. Communicate with customers and contract carriers, schedule delivery appointments, coordinate with other locations, and resolve delivery issues. Secondary responsibilities will include, but not limited to, working with the team on process improvement.

Job Functions

• Answer emails and phone calls on delivery delays and issues; resolve, communicate and follow up with customers on delays and issues
• Schedule pickup and delivery appointments; load tracking and tracing on deliveries
• Communicate internally and externally on delivery orders, appointments and issues; maintain relationships with contract carriers and other BGI locations
• Review orders and loads before delivery; are accounted for and delivered
• Responsible for coordinating OS&D and claims issues

Minimum Qualifications

• Experience with (MS Office including Excel, Word, and Outlook or Google)

Preferred Qualifications

• 3 yrs CSR experience
• 1 yr transportation experience

Knowledge, Skills and Abilities

• Able to identify and solve problems independently and as a team
• Excellent time managements skills, able to meet deadlines with a high level of accuracy
• Adhere to policies, procedures and instruction from supervisor
• Build and maintain solid working relationships
• Requires honesty, dependability and a strong work ethic

Environmental/Working Conditions

• Work in an environmentally controlled office environment.
• Requires extensive phone and computer usage

Physical Requirements

Sitting, Standing, Bending, stooping for up to 8 hours a day

Job Types: Part-time, Contract

Pay: $15.00 - $20.00 per hour

Expected hours: 20 – 24 per week

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to Relocate:

• Norcross, GA 30071: Relocate before starting work (Required)

Work Location: In person