Customer Service Representative

Customer Service Representative

Eagle Eye Recovery is a fast-growing asset recovery company that is looking to hire driven individuals to assist our agents in locating vehicles that are ordered for repossession. We are an exciting place to work and are not just coworkers; we are family! We believe that our employees are our greatest asset, and we cannot do what we do without them! We know happy people are productive people, so we strive to make our company a GREAT place to work.
Position Overview:
We are searching for an elite experienced full-time Customer Service Representative to work challenging assignments within our fast-paced office environment. We are looking for top producers. The candidate will be responsible for maintaining a high level of Customer Service, updating designated accounts, helping locate collateral, as well as communicating with our clients. An investigative mindset and an analytical brain will help you go far in this role. The responsibilities of this position are performed 100% in our offices - it does not require fieldwork or travel.
Job Requirements:

• High School Diploma or GED
• Manage a daily queue of 500-600 accounts.
• Utilize various location databases and other tools when needed for the purpose of locating customers/collateral.
• Conduct all conversations in a clear and professional manner.
• Adhere to all federal, state, and local laws and guidelines.
• Communicate with client both verbally and via repossession software system until order is concluded.
• Contact customer to arrange for pick-up of collateral.
• Strong multitasking and organizational capabilities.
• Strong Written and Verbal Communication Skills
• Effective Time Management Skills
• Detail Oriented.
• Must be able to pass a background and drug test.
• Proven ability and experience working without direct supervision.
• Positive attitude and a high aptitude for problem solving.
• Basic computer skills including internet and email, own/operate a smartphone.
• Clean, presentable appearance, reliable, strong work ethic and loyal.

Benefits:

• Employer Paid Dental, Vision, and Life Insurance.
• Health Insurance-Employer Contribution.
• Paid Time Off.

We are an Equal Employment Opportunity Employer.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person