Customer Service Representative

Applicants must live in Georgia, Ohio or Florida and live a commutable distance to our offices listed below.

• 6010 Atlantic Blvd, Norcross, GA 30071
• 440 Polaris Parkway, Suite 250, Westerville, OH 43082
• 208 Ponte Vedra Beach Drive, Ponte Vedra Beach, FL 30215

The Customer Service Representative will act as the front-line point of contact with current contract holders that call in to inquire about their coverage. He or she will provide world-class Customer Service to current contract holders and influence them to renew their extended coverage for their vehicles. The expectation is to provide a solution on the first call; there is no cold calling involved as these customers are valued existing EasyCare customers.

Responsibilities:

• Provide world-class Customer Service in every interaction for optimal call center performance and customer satisfaction
• Convert every customer call to a scheduled appointment or live transfer to Sales
• Handle a high volume of inbound calls and make 130+ outbound calls to existing customers per day
• Captivate customers and cultivate interest in renewing their coverage
• Use proprietary software to manage contacts while processing applications
• Elicit and record customer information using a computerized system
• Achieve overall performance goals of the organizations

_ Our hours of operations are from 8am-8pm EST Monday-Friday split between two shifts and 9am-3pm on Saturdays. Your weekday schedule is set and would vary based on a varying 9 hour shift (1 hour for lunch). Each Customer Service Representative will work two late shifts per week and one Saturday a month. You must have a flexible schedule and be available to work during the stated hours as needed. Schedules may be subject to change based on staffing or business needs._

Education and Experience:

• High School Diploma or equivalent required
• Preferred - two years of experience in a high volume call center
• Excellent oral and written communication skills
• Excellent listening skills with a thorough attention to detail
• Ability to articulate relevant information and directions in an organized and concise manner
• Ability to multitask in a fast-paced environment
• Able to adapt to personal coaching and procedure modifications
• Regular, consistent and punctual attendance
• Ability to maintain a positive, helpful attitude in all Customer Service situations
• Basic knowledge and experience using Microsoft Outlook and Word
• Capable of conveying consistent, warm Customer Service with a dynamic smile that can be felt by the customer over the phone

Physical Demands:

While performing the duties of this job, the employee is regularly required to type, wear a headset and look at a computer screen for long periods of the day. The employee must also be able to sit for long periods of time.

We provide full-time comprehensive benefits packages to all of our employees including: Medical, dental, vision, paid company holidays, paid time off, paid community service day, wellness program, 401K with company match, referral bonus and much more.

APCO Holdings, LLC is a Drug Free Workplace as well as an Equal Opportunity Employer. APCO Holdings, LLC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work Location: In person