Customer Service Representative

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a dynamic role that requires excellent communication skills, the ability to analyze customer inquiries, and a strong commitment to customer satisfaction.

Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers regarding products, services, and order status
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Conduct outbound calls to follow up with customers and provide additional support or information
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to ensure prompt resolution of customer issues
- Utilize effective phone etiquette and communication skills to build rapport with customers

Qualifications:
- Excellent verbal and written communication skills in English (Bilingual in Spanish is a plus)
- Strong problem-solving and analytical abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in data entry and navigating computer systems
- Previous experience in Customer Service or sales is preferred
- Ability to work well independently as well as part of a team

We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional Customer Service and enjoy working in a dynamic team environment, we would love to hear from you.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Woodstock, GA 30188: Relocate before starting work (Required)

Work Location: In person