Address
Form of workOverview:
What we offer
Responsibilities:
What you'll do
Qualifications:
What you need
Key Competencies
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Location : US-NJ-ATLANTIC CITY
SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.
As a Regional Technology Manager, you will play a crucial role as the technical proxy for our Operations Teams and Technology vendors to implement and support SP+’s Sphere Technology and other PARCS technology, including but not limited to, Ticketech, T.I.B.A, Skidata, Amano and Flash. You will provide hands-on technical services, create technical documentation for vendors and internal users and provide technical troubleshooting via onsite and remote support. This position is both hardware-centric and software configuration focused.
Additionally, you will be responsible for the oversight and management of projects and/ or initiatives to deliver specific objectives and meet defined customer expectations, while staying within the constraints of scope, quality, time, and cost.
The ideal candidate is a creative, energetic, and curious self-starter who is outgoing and adept at training others.
What we offer
- Health Insurance, Vision, and Dental
- 401(K) Match Program with immediate match
- Short-Term and Long-Term Life Disability
- Life Insurance
- Paid time off, including vacation, mental health, sick and holidays
- PayActiv - On-demand pay for the money you have already earned.
- Fantastic opportunities for career growth
- Hybrid working model
- A knowledgeable, high-achieving, experienced team
- Learning opportunities through our internal training program, SP+ University
- A diverse company that cares about inclusion, innovation and the environment. Visit www.spplus.com to learn more
- A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
Responsibilities:
What you'll do
- Act as technical proxy for the SP+ Operations teams and technology vendors to ensure technical needs are being met and implemented in the market
- Provide Project Management oversight of PARCs installation/replacements
- Validate system testing and commissioning of new installs
- Establish warranty periods & coverage
- Provide weekly updates on open items
- Conduct new system warranty audits
- Analyze and troubleshoot existing locations systems, provide ongoing support guidance for system faults, and perform root cause analysis
- Provide guidance and support to solve system issues quickly (Internal Sphere Products as well as external PARCS and Systems)
- Communicate planned downtime of equipment and work with Field Operations as needed
- Communicate the objectives and status of projects to the relevant stakeholders during the life of a project including project plans, status updates, change orders, and issues
- Coordinate training with vendors of 3rd party software and/or system configuration changes
- Create technical documentation for installers, users, and support personal
- Ensure appropriate testing and roll-back plans are in place for significant changes to servers and systems
- Ensure changes to servers, systems, and software are documented
- Ensure each system is fully on boarded with the proper training, setup, and utilization for both internal staff and external stakeholders alike
- Ensure support issues are resolved in a timely, efficient, and quality matter
- Provide ongoing support of Sphere systems both onsite and remote
- Schedule and direct activities to resolve persistent hardware and software issue or updates/problems in a timely and accurate fashion
- Stay updated on new software systems and processes in order to educate the team, and to make suggestions to enhance the sites operations
- Undertake routine preventative measures and implement preventative maintenance schedules, and system monitoring/check-in
- Work with site leadership on internal audits to ensure the new system’s setup is correct and the leadership’s understanding of the system is sound for operations to run the system
- Assist the assigned region with the implementation of company technology and audit initiatives for compliance
- Suggest and provide IT solutions to business problems
- Assist with special projects and other duties as assigned
- Determine project scope and solicit bids from external vendors to complete equipment installations
- Apply a consistent project management methodology to build a project timeline, define deliverables, and construct and deliver on the project plan
What you need
- A minimum of four years of PARCS support or service or implementation experience preferred with a minimum of two years as a PARCS technician.
- Ability to travel overnight 50% of the time with an expectation of being on-site at locations at least 40% of the time.
- Ability to create well-written technical documentation
- Exceptional verbal communication skills with the ability to convey technical topics to a wide audience
- Proficiency in training others
- Project Management experience is a plus
- Previous experience working in a technical capacity, or industry with a focus in software a plus
- Strong Customer Service skills
- Understand construction principles of lots, garages, and ramps
Technical Skills
- Ability to proficiently use:
- Network flukes
- Megger
- Electrical probes & toners
- Team Viewer
- Understand relays and analog programming of relays on gates
- Ability to assign, change and find IP addresses
- Create basic IP address lists, remote into cameras and controllers
Key Competencies
- Ability to interact effectively with Operations Teams, Vendors and Clients.
- Self-starter with the ability to work independently
- Ability to motivate others to successfully achieve project goals and objectives
- Ability to train individuals at various technical skill levels
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
