Av Field Manager

This position is remote / work from home on Monday and Friday, and client site traveling Tuesday-Thursday.
Salary: $100,000 - 130,000/year
his position regularly works within a project team of individuals with varying responsibilities, degrees of expertise and influence. This position will communicate within the team any client, site and/or project specific issues, make recommendations to project team regarding such issues and ensure agreed upon resolution of issues working closely with project team. This position must regularly communicate answers to complex questions and respond to detailed inquiries regarding technical issues and the resolutions thereof. This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.

• Directly oversee a team of Field Engineers, Sr. Field Engineers, and Integration Managers within the region.
• Drop-ins at installation sites within the region
• Maintaining standards for delivery, presentation, and customer interactions
• Ensure communication with larger project teams is effective and timely
• Communicate daily technical and site-specific information to the PMO team in a comprehensive, thorough, and detailed manner.
• Daily interaction with clients and job sites to document customer requirements and job site conditions.
• Ensure the posting of all post installation documentation, including red lined drawings, network information, updated programming, DSP or other device configurations, MAC addresses, etc. back to Project Management.
• Be capable of working effectively and efficiently with support from other members of the engineering team.
• Maintain complete and accurate project documentation and records.
• Communicate effectively with internal staff, client representatives, and subcontractors.
• Be responsible for successfully completing assignments on time and communicate effectively to the project team if the timeline is in jeopardy.
• Conform to company technical standards and practices. Correctly interpret multiple formats of technical specifications, schematic drawings, and architectural diagrams.
• Knowledge of and adherence to policies and procedures.
• Other responsibilities as assigned.

Leadership and Supervisory Responsibilities:

• Monitor and approve weekly time reports
• Review and approve expense submissions
• Review and approve vacation / PTO / Sick time off requests
• Developing and executing training plans, with input from the Director of Field Resource Management
• Bi-Weekly 1:1 meeting with team members

Skills and Abilities:

• Perform the installation, replacement and/or configuration of integrated system components, networked Video Conferencing Codecs, networked A/V Control Systems and networked Audio DSP Devices
• Test and commission the final installation of entire system prior to Client handover including proper installation, set-up, calibration and operation of DSP-based audiovisual components and networked AV control systems
• Daily communication with the PMO of project status including immediate communication of any issues which may impact successful, timely completion of project
• Perform hands on client training upon completion of project
• Ensure Customer Acceptance Form is signed and sent back to the PMO upon client sign off
• Ensure all 'red lined' engineering drawings are completed and returned upon completion of project
• Provide post-installation support in transition to Yorktel tech services departments
• All other duties as assigned

Education and Experience:

• Polycom/Tandberg/Cisco certified Videoconference Engineer (TCE/CVE/etc) certification desirable
• AVIXA CTS certification with Advanced CTS-I certification desirable
• Willingness to pursue and attend additional training related to performance of job.
• Proficiency in video network infrastructure commissioning and support processes
• Knowledge of video and audio-conferencing service standards
• Knowledge of audiovisual, videoconferencing and IT products and applications
• Experience with Crestron, Extron and AMX control systems
• Experience with Microsoft, Cisco, Poly and other industry standard UC and VTC platforms
• Experience with Biamp, QSC, Extron, ClearOne and other industry standard audio DSP platforms
• Working understanding of network technologies, device level networking, and network topology. Networking certifications (Cisco, CompTia) are desirable
• Experience with installation skills, including all facets of a project installation