Receptionist/Administrative Assistant

Job title:Receptionist / Administrative Assistant

Department: Operations

Reports to: Office Coordinator

Type of position Salary Range Required Hours

Full time/$15-$16 per hour/ 40/week

GENERAL DESCRIPTION:

The Receptionist/Administrative Assistant is responsible for managing the office switchboard, handling incoming phone calls and directing calls accordingly in a courteous and professional manner. Responsible for managing the efficiency and appearance of the front desk and show room, as well as greeting and assisting customers, vendors, and visitors. Also responsible for performing various administrative support functions, as assigned.

REQUIREMENTS

To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. The following is a representative list of the knowledge, skills, and/or abilities necessary to meet the minimum job requirements.

EDUCATION

• Required: High school diploma or equivalent

EXPERIENCE

• Required: Minimum of two year receptionist experience
• Required: Minimum of one year experience in administrative support
• Required: Minimum of one year experience in a retail environment

SKILLS, KNOWLEDGE, AND ABILITIES

• Must be bright, articulate, and capable of demonstrating effective customer service skills
• Strong people skills and a desire to help people, with the ability to use tact and diplomacy in dealing with people, both internal and external customers
• Proficiency with MS Windows, Word, Excel, Outlook and Internet navigation
• Ability to handle multiple projects and meet deadlines
• Maintain a positive service-minded attitude when faced with customer concerns
• Places emphasis on integrity, honesty, and good work ethic
• Ability to take initiative and perform tasks with limited supervision

Receptionist / Administrative Assistant 1

• Well organized, detail oriented, and systematic
• Possess an eagerness to embrace changes in responsibilities and procedures
• Excellent telephone skills
• Professional appearance and conduct
• Excellent written and verbal communication skills

DUTIES AND RESPONSIBILITIES

The principle duties and responsibilities of this position shall consist of, but are not limited to, the following:

• Answer multi-line telephone system, takes accurate messages and transfers telephone calls to the appropriate person in an efficient manner
• Refer callers to outside resources as appropriate
• Assist customers with retail sales and pick up orders
• Greet and assist customers/visitors in a professional manner and notify appropriate person of their arrival
• Receives and signs for packages, and deliver to the appropriate person promptly
• Types correspondence and memorandums in proper format and mail as assigned
• Set up and manage voicemail greetings when the office is closed or employees are not available to service our customers
• Maintain the front desk, show room, and conference room; rotate products as instructed by management
• Provide administrative support for some sales and marketing tasks, as well as provide administrative support to the Office Coordinator, VP of Operations, and CEO
• Perform additional administrative support functions, as assigned
• Catalog requests from website
• Enters leads from Customer Request and Quote Requests daily as well as business card addresses collected from each trade show into SLX
• Updates phone extension list and distributes accordingly
• Mails out customer invoices on the 1st and 15th of each month
• Updates main calendar with current employee birthdays and anniversaries

MEASURES OF PERFORMANCE

The Receptionist/Administrative Assistant shall be deemed to be performing in an acceptable manner when the following have been accomplished:

• Contribute in a constructive, positive way to the mission and goals of SymbolArts
• Assume responsibility and accountability for all assigned activities
• Contributing in a positive manner to the moral of the company

Receptionist / Administrative Assistant 2

Job Description Approval

POSITION: Receptionist / Administrative Assistant

DATED: ______________________

I have reviewed and understand the above Job Description; believe it to be accurate and

complete ; and I can successfully fulfill each duty or task. I also agree that management retains the right to change this job description at any time.

The Job Description is effective until revised and properly approved.

________________________________________ ______________

Receptionist / Administrative Assistant Date

________________________________________ ______________

V.P. Operations Date

Receptionist / Administrative Assistant 3

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person