Receptionist/Administrative Assistant

Reception/Administrative Assistant

With more than 150,000 babies born since 1986, Boston IVF is one of the most experienced fertility centers in the world. We proudly offer the most innovative fertility treatments, groundbreaking reproductive technologies – and so much more. We diagnose the most difficult cases. We instill hope. We offer advice and a shoulder to lean on when our patients need it most. Our sole mission is to provide individuals and couples with the best chance for a successful pregnancy – and each day we cherish the bonds we form with our patients.

At Boston IVF, we have a deep commitment to diversity, equality, and inclusion. We are dedicated to building a diverse team, fostering an inclusive culture for every employee, and upholding an environment where everyone is treated with compassion and respect.

Summary:

The Administrative Assistant oversees and supports physicians, advanced practitioners, and administrative operations of fertility practice.

This position is located at our Baystate Medical Office location, in Springfield, MA and is full-time Monday -Friday, 9:00am to 5:00pm.

Essential Duties and Responsibilities:

• Responsible for the preparation of clinical schedules within our EMR system and administrative preparation.
• Direct communication with patients-triaging calls, confirmation of demographic information
• Ensures charts are prepared for clinical appointments with physicians and APP teams prior to appointments.
• Processing payments and maintaining logs/receipts
• Responsible for the processing/scanning and tracking of medical records, insurance cards and photo IDs.
• Interacts in a positive and sensitive manner with patients and their families.
• Manages clinical, research, education and non-clinical schedules for physicians and advanced practitioner team.
• Coordinates care for patients- schedules appointments both within BostonIVF and at outside facilities.
• Educates patients on requirements of their insurance plans and tracks receipts of referral and prior authorizations.
• Obtains prior authorization for procedures scheduled at outside facilities.
• Communicates clearly and effectively with all departments.
• Responsible for maintaining the appearance of the waiting area and stocking the coffee/tea stations
• Mail, retrieve, sort, and distribute outside and interoffice mail, post outgoing mail.
• Able to adapt to meet the needs of the clinic.
• Additional duties assigned as needed by the organization.

Other Skills and Abilities:

• Demonstrates ability to adapt, innovate, and communicate clearly with interdisciplinary teams.
• Utilize problem-solving and decision-making skills.
• Highly organized- able to prioritize and execute.

Requirements:

· High School Diploma

· Two (2) years of experience in a medical office setting

· Microsoft Suite experience

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Springfield, MA 01107: Relocate before starting work (Required)

Work Location: In person