Receptionist

Position Summary

The Receptionist is responsible for assisting in customer communication, customer service, and maintaining a neat and orderly office. The Receptionist plays a crucial role: aligning excellent customer service with our internal need to deliver excellence safely. This position is highly collaborative, internally and externally facing, and requires a high level of customer service and communication skills.

About Equipment Experts

Equipment Experts, Inc. is proud to have been named one of Seattle Business Magazine's 2023 Best Companies to Work For! https://seattlemag.com/best-companies/sizes/small

Our company operates most of its service work around the Puget Sound area and has performed occasional service work in neighboring states including Alaska, Oregon, Idaho, and Utah. Equipment Experts' mission is to drive our customers' ability to deliver excellence safely, impacting people through the power of production. We work on a wide variety of equipment from diesel trucks, forklifts, heavy equipment, aerial equipment, air compressors, and generators. Our core values are the backbone of our business and guide our hiring process: we operate with Safety, Integrity, Communication, Alignment, Accountability, and are Results oriented.

Performance Objectives

• Answering, following up, and returning calls with accurate information from EEI office to external and internal customers.
• Data entry in Google Sheets, Excel, and transferring data from payroll system to service order system.
• Building marketing pamphlets and mailing them out each week.
• Ensuring a minimally disrupted office by facilitating paperwork and communication.
• Accurate receipts and reconciliation done daily.

Scope of Work

• Heavy duty trucks
• Forklifts
• Heavy Equipment
• Aerial Equipment
• Minor fleet automotive work

Requirements

Capabilities and Key Competencies

• Experience in accurately answering phones and effectively communicating messages.
• Ability to make quick and accurate decisions in the moment.
• Ability to be a timely and dependable member of the team.
• Ability to prioritize phone calls and messages.
• Willingness to learn types of equipment and industry nomenclature.
• Ability to communicate with team members in a positive manner.
• Ability to maintain a positive and constructive attitude.

Education & Experience

• High school diploma/GED
• Experience in answering phones
• Experience in utilizing computer systems.

Physical Requirements

• Ability to lift minimum of 10 pounds occasionally.
• Wear required personal protective equipment as needed.
• Ability to sit for extended periods of time.

Benefits

Benefits

• Healthcare/Vision/Dental package available after 90 days
• Employee's premium for Healthcare/Vision is covered 100% by Equipment Experts
• Competitive rates for dependents healthcare coverage
• Sick Leave
• Vacation Leave, starting at two weeks, accrual
• Supplemental Insurance available
• 401k plan
• Company events
• Six major holidays paid

Schedule - Full time Position

• Monday through Friday, 7am to 4pm

*Pay range: $16/hr. to $20/hr. based on relevant experience*