Receptionist-Switchboard

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of each other, teamwork, and inclusivity? HSCS is dedicated to building a diverse community atmosphere where employees feel valued, supported, and accepted while providing specialized care for Texans in need. If providing hope and healing through compassionate, innovative, and individualized care interest you, we welcome your application for the position below.
The shift for the Receptionist - Switchboard Operator is Evening shift (2pm to 10pm).
The Receptionist answers and transfers incoming and outgoing calls; greet visitors and guests; locate Spanish Interpreter Team members for TSH staff, when requested; and locate staff members when necessary. They will also receive and facilitate the proper response to emergency calls, such as fire, disaster, and medical emergencies; Attentive to fire panel alarms that may sound in various intervals. required to keep records in logbooks. Dispatches for transportation and security. Have the ability to work harmoniously with clients, their families, and staff. May be required to work extended hours until adequately relieved by on-coming Switchboard employee. May be required to come in early from time to time to provide adequate Switchboard coverage. May have to work alone. Fulfill and perform other job duties as assigned.

Essential Job Functions:
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
Working knowledge of the operation of a telephone switchboard and radio dispatch, preferred.
Must communicate well and speak clearly.
Need to react quickly and calmly in an emergency situation.
Keep all agency records, information and client’s names confidential.
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge Skills Abilities:
Ability to demonstrate clear, concise, effective verbal and written communication skills.
Ability to demonstrate ability to identify and utilize agency resources, policies and procedures for management related issues.
Ability to maintain state and agency standards of conduct.
Ability to handle multiple responsibilities, embracing changing conditions, and situations in work responsibilities.
Knowledge of Microsoft Office software, including Word, Excel and Outlook.
Ability to lift open an overhead rolling security screen on the switchboard window.
Ability to work days other than Monday through Friday.

Registration or Licensure Requirements:
None

Initial Selection Criteria:
Customer Service Experience.
Experience as a switchboard operator or receptionist/clerical/data entry work or experience with a multi-Line phone console preferred.
Experience with the Microsoft Office software, including Word, Excel and Outlook preferred.
Graduate from high school, or GED, preferred.

Additional Information:
REQ# 600966
NOTE: When completing your application, include details about your job experience as it relates to the essential functions, knowledge/skills/abilities, and screening information provided on this Position Description.
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, and HHS OIG list of Excluded Individuals/Entities. Males between the ages of 18-25 must be registered with the Selective Service.
All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.
Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.
Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.
If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

MOS Code:
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 42A, YN, 0111, 3A1X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.