Receptionist

Housecall Providers www.housecallproviders.org

Housecall Providers is a Portland area nonprofit organization and one of the largest providers of medical care exclusively in the home in the Western United States. We are proving every day that in home medical services for homebound and chronically ill patients can improve health outcomes, increase patient comfort, reduce health care costs and increase provider satisfaction. We are a proud part of the CareOregon family of health organizations.

Our Mission

Improving lives by bringing health care home.

Our Vision

To sustainably transform home-based medicine so all homebound adults and those living with serious illness have access to care that improves their quality of life.

Our Values

Compassion and respect, authentic relationships, collaboration, courage, social justice.

Diversity Statement

We embrace the diversity of our employees, patients, and those who care for them. Through awareness and advocacy, we are working to create health equity by recognizing and reducing barriers that affect non-dominant groups within Housecall Providers and our communities at large.

The quadruple aim is real at Housecall Providers

In home medical care for homebound patients is proven to increase patient comfort, improve health outcomes, reduce health care costs and increase provider/care team satisfaction. Housecall Providers has saved Medicare millions of dollars, while providing better care to our patients, ensuring greater patient comfort, improved health outcomes and care team satisfaction. With the population aging, more people are suffering from multiple chronic conditions and degenerative diseases. This trend will continue as roughly 10,000 baby boomers a day enter the Medicare system.

Job Summary

This position is responsible for receptionist duties, including answering and routing all incoming calls and greeting and directing incoming visitors.

Essential Responsibilities

Reception

• Manages reception desk by greeting and routing all visitors appropriately.
• Provides refreshments and other appropriate hospitality for guests and board members.
• Works and communicates professionally with all members of the organization.
• Takes initiative in proactively assisting teammates when work volumes are high.
• Manages time effectively during “down” time with the phones providing needed clerical support.
• Maintains “front-line” problem solving ability before passing on issue.

Clerical

• Assists faxing and indexing by sending and indexing outgoing faxes.
• Maintains and distributes updates for on-call provider schedule.
• Manages and tracks the paper death certificates.
• Handles mail, including opening, sorting, and distributing; recycles junk mail.
• Prepares outgoing mail. Assists with bulk mailings as needed.
• Serves as point of contact with answering service regarding any changes in on-call schedule, as well as service issues.
• Assists with requesting and ensuring receipt of medical records when there is down time.
• Manages and tracks discharge notices at direction of medical director.
• Coordinates with IT regarding phone issues.
• May assist with making new patient folders for intake team.
• Fully utilizes computer applications to maximize workflow for clerical support.
• Assists DME Coordinator with gathering pertinent chart information for new and pending orders.
• Assists with scanning and indexing of paper document into EHR when there is down time.
• Publishes and distributes weekly employee email newsletter written by contributions from organizational leaders.

Telephone Management

• Manages incoming calls from 8am to 5pm in a professional, timely and friendly manner.
• Calls clinician if an available care coordinator is not in the office to field an urgent call.
• Uses EHR to look up patient information to ensure calls are sent to appropriate staff
• Clears voicemails in the morning and as needed during business hours.

Facilities Assistance

• Interfaces with property management for maintenance issues.
• Maintains neat appearance of office, reception area and kitchen areas.
• Performs other duties as assigned.

Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• Minimum 6 months’ experience working in a medical front office, health insurance plan, or social service agency managing multiple calls and interacting with patients
• Working knowledge of Microsoft Office system and electronic health record system

Preferred

• Experience fielding a high volume of phone calls. Excellent attention to detail.

Knowledge, Skills and Abilities Required

Knowledge

• Knowledge of basic medical terminology
• Advanced computer skills, including working knowledge of Microsoft Office system
• Detailed understanding of electronic medical record systems and the ability to integrate updates to those workflows on a regular basis
• Knowledge of HIPAA privacy rules and regulations

Skills and Abilities

• Excellent customer service skills, including the ability to interact professionally, patiently, and courteously with customers over the phone and in person
• Demonstrate excellent interpersonal skills
• Ability to work both independently and collaboratively
• Ability to work under pressure to meet deadlines
• Ability to take initiative and utilize innovative techniques and ingenuity
• Ability to interact with various departments throughout the organization.
• Ability to work flexible hours, if needed
• Ability to communicate effectively with diverse staff and patients, their families and caregivers
• Ability to use good judgment, personal initiative and discretion to perform job responsibilities
• Ability to use multi-line telephone system
• Ability to prioritize tasks, manage telephone calls with a professional demeanor, problem solve, to stay focused and be organized, and works well under pressure
• Team oriented, collaborative, and open to constructive feedback
• Ability to adhere to organizational standards, policies and procedures
• Ability to work in an environment with diverse individuals and groups

• Ability to work effectively with diverse individuals and groups

• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, hear, speak clearly and perform repetitive finger and wrist movement for at least 6 hours/day

• Ability to lift, carry and bend for at least 3 hours/day

Working Conditions

Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure

Member/Patient Facing: No Telephonic In Person

Hazards: May include, but not limited to, physical and ergonomic hazards

Equipment: General office equipment

Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

#Li-Hybrid

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.