Receptionist

Receptionist

POSITION SUMMARY

The Receptionist is an integral part of the health care team. This position is responsible for greeting visitors, families, residents, applicants, and employees who enter the building; professionally answering and directing all telephone calls. Additional responsibilities shall include receiving and distributing mail; ordering and stocking supplies; providing clerical and filing support to Health Information; scheduling resident appointment transportation; and providing secretarial support to Department Directors. On an as needed basis, respond to resident account inquiries.

ESSENTIAL RESPONSIBILITIES AND DUTIES

Receptionist duties and aid Visitors, Residents, and Staff, as needed.

• Greets all customers entering the building, including but not limited to, residents, visitors, vendors and employees with hospitality, courtesy, and professionalism.
• Answers general questions and directs appropriately.
• Professionally answers and directs all phone calls promptly with hospitality and courtesy, appropriately taking messages and disseminating information.
• Schedules and communicates resident appointment transportation

Provide Clerical and Filing support to Health Information

• Files information in medical records.
• Copies admission papers for family and Corporate Office as designated by Health Information Director.
• Maintains a supply of all forms needed for use.
• As needed, will be the backup in the absence of Health Information Director

Provides Secretarial Support to Department Directors.

• Answers telephone in professional, kind, and courteous manor.
• Handles correspondence, copying, typing and filing for department directors as needed.
• Orders supplies, as needed, and maintains a sufficient inventory of supplies.
• Facilitates secretarial and other duties as directed by the Administrator.
• Processes mail as needed.
• Assists Department Directors with follow-up phone calls on discharge residents.
• Assists Social Services with admission paperwork.

Uses Professional Conduct with Residents, Family, Visitors, Supervisors

• Is courteous and cooperative with residents, families, visitors, supervisors and co-workers.
• Follows dress code, wears name tag, and limits personal phone calls.
• Promotes a positive and professional image both in the facility and in the community.
• Maintains resident confidentiality at all times. Understands the need for complete privacy of all health care data.
• Appropriately refers residents, families, and visitors to licensed staff to answer questions.
• Abides by and promotes the Continuous Quality Improvement program

FACILITY COMPLIANCE

• Attends continuing education/in-services pertinent to your department and designated by the ADON.
• Attends all staff education of the Rehabilitation Center relating to safety, infection control and disease process.
• Participates in inspections and audits as designated.
• Attends educational programs on Continuous Quality Improvement, customer satisfaction and other such programs.
• Maintains current knowledge of Minnesota Department of Health regulations.
• Maintains and applies knowledge of current policies and procedures as outlined by Monarch Healthcare Management.
• Is knowledgeable of and abides by the importance of the Residents’ Bill of Right
• Promotes a highly positive workplace centered on strong customer service, inclusivity and ensuring staff feel welcome and supported

QUALIFICATIONS

Education and Experience

• Must possess good customer service, communication and organizational skills and be able to work independently.
• Must be familiar with office equipment and be proficient in computer skills.
• Must be able to perform essential functions of the position with or without reasonable accommodation.
• Must qualify for employment, after criminal background check, per guidelines of the Minnesota Department of Human Services.

Preferred

• Experience in healthcare, skilled nursing facility or assisted living community
• High School diploma preferred

Required Skills and Abilities

• Ability to effectively manage multiple tasks and pivot with sudden demands of your attention
• Resilience: ability to welcome constructive feedback, course correct and not take it personally
• Personability; ability to get along with all personality types and inspire trust with residents, staff, family
• High emotional intelligence (EQ)
• Ability to actively listen, with the goal of understanding
• Ability to clearly speak and proficiently read and write in English
• Comfort in operating in ambiguous situations and with diverse populations
• Ability to thrive in an environment that is fast-paced and rapidly growing

About Monarch:

Monarch’s mission is to change the way short term rehabilitation and long-term care is delivered. We strive to make patient care and customer service come together, putting the needs of our residents and their families first. We fulfill the communities need for health and housing, in a comfortable well equipped, pleasant home like atmosphere.

We could not provide this caliber of services without our dedicated employees. We value their contributions and work hard to attract and retain the best talent by offering a positive and supportive work environment along with competitive pay, nice perks, and great benefits.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.