Receptionist

Title: Receptionist

Location: CPMI

About us:

ERG is a leading U.S. based, privately held, independent clinical research site company, and provider of clinical development services with expertise in early and late-stage neuroscience drug development. With 20 wholly owned clinical sites and 4 affiliated sites, we conduct in-patient and out-patient phase I-IV clinical research studies. ERG has 400+ in-patient beds, a large and growing database of patients suffering from mental illness, neurological disorders, sleep disorders, addictions, Acute and Chronic Pain, diabetes, and other illnesses as well as normal healthy volunteers who participate in trials for the advancement of medicine. With access to over 32 million patients/subjects and 5000 + completed trials, ERG continues to grow its capabilities and expand into indications where there are tremendous unmet medical needs in the United States and globally.

Job Description:

The Receptionist is responsible for all functions associated with the front desk including greeting patients, answering the phone, and maintaining patient flow.

Responsibilities:

• Answer the phone and respond appropriately by routing the call to the correct person or taking a message.
• Greet patients upon arrival and initiates completion of required forms.
• Maintain clean and neat office area including waiting room and kitchen. Includes magazines, newspapers, trash, etc.
• Call patients to confirm appointments, follow up on patients who are late or do not keep their appointment.
• Maintain schedule and inform office staff of schedule changes.
• Update computer database and enrollment logs
• Maintain office supplies, kitchen supplies, etc. and order/purchase as necessary.
• Maintain forms files including consent, physical exam and neurological exam files.
• Maintain and uses office equipment appropriately.
• Disburse checks for patient expenses as appropriate.
• Receive and distribute mail.
• Schedule outside tests as necessary including CT scans and x-rays.
• Fax and make copies as requested.
• Request medical records from outside offices as necessary.
• Do general filing.
• Additionally, this role may encompass responsibilities beyond those outlined above, as required by the evolving needs of the organization. This job description is intended as a foundation and may be subject to expansion or modification to best suit ERG’s objectives.

Skills and Qualifications:

• Education and experience
  • High school diploma/GED required.
• Requirements
  • Organizational skills.
  • Detail oriented.
  • Ability to work in a dynamic environment.
  • Ability to work as a team member.
  • Understand regulatory requirements, as well as Good Clinical Practices (GCP) and International Conference of Harmonization (ICH) guidelines.
  • Knowledgeable in medical terminology
  • Excellent communication skills (interpersonal, written, verbal)
  • Basic computer skills to include Word, Excel, as well as proprietary applications unique to the clinical research industry (such as Study Manager)