Receptionist

Firm Summary
White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.
With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.
It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.
Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.
Position Summary
The Receptionist will work with the Office Operations team to ensure that the visitor and employee experience in the Miami office is exceptional. The Receptionist will work with Office Administration, Hospitality and Concierge Services to provide excellent service to all internal and external clients. The Receptionist is a self-starter who takes a proactive approach to improving client service in the office. The Receptionist is an excellent communicator, who reports information regularly and accurately to key stakeholders. The Receptionist cultivates positive working relationships at all levels of the Firm. The position requires a professional demeanor at all times and in all situations.
Duties & Accountabilities

• Greet guests and employees in a warm and courteous manner, in person or on the telephone
• Answer or refer inquires with a focus on hospitality and professionalism
• Establish standardized scripts for all calls and in-person interactions to ensure a consistent professional experience
• Attend to guests' personal belongings such as coats & luggage
• Direct or escort guests and vendors to conference rooms
• Assist guests with accessing the guest Wi-Fi
• Ensure the reception area is always neat and clean
• Provide conference room recommendations and booking assistance as needed
• Coordinate messenger service when needed
• Submit visitor requests and ID badge requests to security desks, the main point of contact for building access
• Learn and retain information involving building policies and practices
• Generate and follow up on building work orders (maintenance requests, freight elevator bookings, etc.)
• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
• Assist with concierge duties as requested (reservations, car service, catered meeting requests and assistance with travel reservations as needed)
• Provide back-up to the Hospitality team (conference room recommendations and booking assistance, coordination of catering services)
• Provide support for special and ad hoc projects (Executive meetings, departmental projects, time entry, filing, etc.)
• Provide afterhours assistance as event hostess for special events as needed

Qualifications

• Excellent interpersonal skills and ability to work in a demanding, fast-paced environment
• Self-motivated and achievement oriented
• Good organization and follow-up skills
• Problem solving skills
• Excellent oral communication skills
• Inclusive and culturally sensitive
• Calm, empathetic and resilient
• 3+ years of reception experience in legal or professional services setting preferred
• Bilingual (English/Spanish) a plus

Location & Reporting

• This role reports to the Office Administrator
• This role is based in our Miami office

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.