Receptionist (1878)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented Receptionist who wants to make an impact in the lives of others.

Purpose & Impact:

Answers busy switchboard, directs calls, takes messages, and greets clients and visitors. Performs office function as requested for the Resettlement, Refugee Employment Program, Matching Grant, APA, Safe Release, and Immigration.

Essential Functions:

• Screens incoming calls, takes messages as appropriate, directs caller to correct individuals.
• Greets visitors and clients, determines their needs, and notifies the proper person and/or directs them to the proper office.
• Sets appointments for client intakes.
• Sorts and distributes incoming mail and takes outgoing mail to post office or mailbox.
• Notifies technicians if telephone system, copier, printer, or other equipment is in need of repair or maintenance.
• Prepares purchase orders for office supplies.
• Collects and places office supply orders and verifies order for accuracy upon receipt.
• Ensures that each employee signs in and out.
• Assists Resettlement, Match Grant, APA, Safe Release, Employment and Immigration staff to include all necessary blank forms when preparing files for anticipated clients.
• Maintains a list of clients seeking assistance.
• Daily attendance is mandatory.
• Maintains schedule for conference room.
• Assists the Eligibility Specialist with the Intakes.

Other Functions:

• Attend staff meetings.
• Other duties as assigned.

Physical Requirements:

Must be able to sit for long periods of time and be able to communicate on the telephone. Must be able to operate a computer.

Education:

Associate degree or equivalent. Could be substituted with at least 2 years' experience.

Experience:

A minimum of 1 plus years' experience as receptionist in an office setting. Must have basic knowledge of general office procedures.

Skills:

Must have strong interpersonal skills. Must possess strong telephone etiquette and communications skills. Ability to work effectively in a culturally diverse environment. Bilingual English /Spanish

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Reports to Manager III.
• Accurate, prompt and courteous screening of incoming calls.
• Team player with co-workers.
• Trustworthy, dependable, and organized
• Adhere to LSF’s policies and procedures.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Teladoc (24/7 online access to doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.