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HELP DESK SPECIALIST

Provide tier one technical support to end-users, including but not limited to onboarding process for new users, maintain user personal computers and maintain computer network systems with necessary upgrades and configurations. Ass...

CompanyFamily Health Care Center Of Kalamazoo
AddressKalamazoo, MI
CategoryInformation Technology
Job typeFull-Time
Date Posted 2 months ago See detail

Help Desk Specialist

Family Health Care Center Of Kalamazoo

Kalamazoo, MI

Provide tier one technical support to end-users, including but not limited to onboarding process for new users, maintain user personal computers and maintain computer network systems with necessary upgrades and configurations. Ass...

2 months ago seen See more...

Summer 2024 IT Help Desk Intern

Hastings Mutual Insurance Company

Hastings, MI

Assist with answering/handling inbound calls to the HMIC Technical Support Desk:Creating Serena tickets and escalating tickets as necessary.Provides helpful assistance to end-users.. Creating Serena tickets and escalating tickets...

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Help Desk Manager

Infranet Technologies Group

Richmond, VA

Manage and evaluate the performance of members of the Help Desk team. Manage and evaluate the performance of the Help Desk as a unit. Ensure customer service is timely and accurate. Recruit, train, and support Help Desk representa...

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Desktop - Help Desk

Quadrant, Inc.

Scott Air Force Base, IL

Help Desk Scott AFB, IL Must:Active DoD Secret clearance requiredExperienced Help Desk/ Desktop Support Admin3 years of experiencing with the followingExperience using the Remedy Ticketing systemActive Directory experience is a pl...

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Help Desk Technician

Teksystems

Honolulu, HI

Ideally, one person would be more aligned to the Help Desk duties, while the other would be providing project/ on-site support, yet the manager is flexible. Positive attitude, ability to work with a team, and great communication s...

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IT Help Desk Technician

Sany America Inc

Peachtree City, GA

Serve as first point of contact for customers seeking technical assistance. Taking ownership of issues and managing them in a logical and methodical manner on Service Desk System. Correctly logging incidents, categorizing, and pri...

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OIT Help Desk Technician

Attleboro Public Schools

Attleboro, MA

User account creation for all APS platforms including but not limited to email account, Google account, Aspen account, ID badge w/ picture, Keyscan entry FOB, local system login accounts. Assign appropriate licensing, access right...

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Help Desk Analyst II - NISSC II

The Jacobs Brand

Colorado Springs, CO

Facilitating the excellent relationship between Government active duty/civilian customers and our contractor team. Using Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, prin...

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Help Desk Analyst II - NISSC II

Jacobs

Colorado Springs, CO

Facilitating the excellent relationship between Government active duty/civilian customers and our contractor team. Using Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, prin...

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Help Desk Manager

Infranet Technologies Group

Rocky Mount, NC

Manage and evaluate the performance of members of the Help Desk team. Manage and evaluate the performance of the Help Desk as a unit. Ensure customer service is timely and accurate. Recruit, train, and support Help Desk representa...

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Help Desk Shift Lead - Senior

Cgi

Remote - Oregon, United States

Customer Service & Support. Help Desk/IT Services. MS Remote Desktop Services. ServiceNow....

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IT Help Desk Coordinator (Temporary)

Titan Technologies

Tallahassee, FL

Receive client queries from multiple customers via phone, chat, e-mail or via web-enabled access. Log incidents and service requests into the ticket-tracking system. Collect information regarding the incident or service request an...

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IT Help Desk Technician

Mcgee Corporation

Matthews, NC

Provide first-line technical support to end-users - document hardware and software issues, communicate with IT team, assist with resolution (escalating as necessary). Assist with onboarding procedures for new employees, ensuring t...

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IT Help Desk Technician

Hybriditservices

Gilbert, AZ

Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the cus...

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Help Desk Specialist

Revision Energy

North Andover, MA

Field and incoming help requests from end users in a courteous manner, log all actions requests in helpdesk ticketing system. Perform helpdesk triage tickets to ensure issues are escalated, delegated, and resolved efficiently. Pro...

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IT Help Desk Technician

Teksystems

Boston, MA

Great Customer facing skillsDescription: Updates user and asset information as appropriate Serves as the first contact between ISD and the end user community pertaining to computer problems, training issues, or work orders relat...

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Help Desk Technician I

Rcn Capital

Charlotte, NC

Required Skills: Multi-Tasking: Ability to work on multiple deadline driven projects or issues simultaneously and with a keen sense of urgency. Establish communication with supervisory and management personnel in order to to repor...

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Help Desk Technician- SWINGS - TS/SCI w/ POLY

General Dynamics Corporation

Colorado Springs, CO

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. From securing our nation's most sensitive systems, to enabling digital...

2 months ago seen See more...

Help Desk Technician I

Ticketnetwork, Inc

Charlotte, NC

Provide 1st level technical support; answering support queries via service desk, phone, email, and web. Takes ownership of user problems and is proactive when dealing with user issues. as well as effectively escalating more in-dep...

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IT Help Desk Technician II

Stellantis Financial Services Us

Addison, TX

Handles escalation calls from the Help Desk Technicians when assistance is needed. Refers complex situations to Team Manager or Network Team. Assigns trouble tickets in a timely manner and monitors tickets are being assigned corre...

2 months ago seen See more...

IT Help Desk Technician II

Stellantis Financial Services

Addison, TX

Handles escalation calls from the Help Desk Technicians when assistance is needed. Refers complex situations to Team Manager or Network Team. Assigns trouble tickets in a timely manner and monitors tickets are being assigned corre...

2 months ago seen See more...

Help Desk Technician

Action

Birmingham, AL

Keep up to date with the latest technologies and systems.. Develop, recommend and document plans, policy, standards, procedures and checklists.. Responds to telephone calls, email, and requests for technical support.. Escalate and...

2 months ago seen See more...

IT Help Desk Technician

Fortis Payment Systems Llc

Plano, TX

Serve as the first point of contact for employees seeking technical assistance over the phone, email or Teams. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Changing configurations, settings...

2 months ago seen See more...

Web Development Support Desk Associate

Bell Media

Birmingham, AL

Provides professional support in a high-touch, customer-facing environment. Responds quickly to support requests and manages these requests in the Help Desk ticketing system as they progress towards resolution. Maintains confident...

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Help Desk Technician

Insight Global

Saint Louis, MO

-Answer all incoming calls and creating a ticket by documenting the reported issue and all prominent details. -Troubleshoot and provide IT support remotely Microsofts core business applications and operating systems. -Provide bas...

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IT Help Desk Technician

Simplicity Group Holdings

New Jersey, United States

Base: $45,000 - $50,000, based on experience. Annual Bonus: 5% target. Employee benefits (health, 401k, life, etc.). Paid Time Off. Free / Paid Parking....

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Help Desk Associate

Heritage Christian Academy

Olathe, KS

Models Christian Behavior with Issue Resolution:As a customer service representative, the technician needs to demonstrate good communication skills and the ability to answer questions calmly and effectively under pressure. . As a...

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Tier 1 Help Desk

For Your Information, Inc.

Leawood, KS

Provide Tier 1 support and incident resolution. Provide Tier 2 solutions with assistance. Escalate incidents to higher Tier II or III when all Tier I capabilities or solutions have been exhausted. Document incident status and solu...

2 months ago seen See more...

IT Help Desk (Junior)

All Florida Paper, Llc

Miami, FL

Medical, Dental, and Vision insurance partially sponsored by the company. Company-sponsored Life Insurance and Short-Term Disability Coverage. 401K program with company matching. Paid Holidays. PTO and Vacation....

2 months ago seen See more...

Help Desk Analyst I

Talentporte

Kansas City, MO

Support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customers expectations by delivering quality customer service. With minimal supervision, uses technical expertise...

2 months ago seen See more...

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