Help Desk Technician

Description:

Will be deployed on various projects supporting the desktop team that includes installations, hands-on troubleshooting, desktop support, printer support, break-fix, asset management, cleaning and organization of IT equipment, removing drive grids and palates, and assisting with project set-up of simple equipment. There will also be Help Desk/ over the phone support involved, in which the technician will provide the first line of defense/ tier 1 support, and escalate the issues to the higher level tiers as needed. They will be using a ticketing system call Sharewell to document tickets. Ideally, one person would be more aligned to the Help Desk duties, while the other would be providing project/ on-site support, yet the manager is flexible. For example, if one individual really enjoys the customer support side, they can focus more on the Help Desk, while as if the other enjoys tinkering with technology and hands-on work, they can be more focused on the desktop needs that come up at the different locations. This will be in support of the roll out of O365

Skills:

Desktop, Support, Help, Desk, Customer, Support, Troubleshoot, Office 365, sccm

Additional Skills & Qualifications:

Excellent customer service, courteous personality, and willing to help. Positive attitude, ability to work with a team, and great communication skills. Passion for IT and eagerness to learn.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.