Help Desk Engineer jobs in Chicago, IL

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TIER 1 HELP DESK

Provide Tier 1 support and incident resolution. Provide Tier 2 solutions with assistance. Escalate incidents to higher Tier II or III when all Tier I capabilities or solutions have been exhausted. Document incident status and solu...

CompanyFor Your Information, Inc.
AddressLeawood, KS
CategoryInformation Technology
Job typeFull-Time
Date Posted 4 weeks ago See detail

Tier 1 Help Desk

For Your Information, Inc.

Leawood, KS

Provide Tier 1 support and incident resolution. Provide Tier 2 solutions with assistance. Escalate incidents to higher Tier II or III when all Tier I capabilities or solutions have been exhausted. Document incident status and solu...

Tech Analyst II Help Desk Menorah Medical Ctr

Menorah Medical Center

Leawood, KS

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transporta...

Help Desk Specialist

Arete Technologies, Inc.

Pennsylvania, United States

Previous IT Service Desk experience including:. Experience investigating and supporting end user technology including hardware, printers, phones, and software. Active Directory experience including password reset and basic user an...

Help Desk Analyst- Hybird

Johnson Service Group

Cranberry Township, PA

Support customers through troubleshooting support inquiries across a broad spectrum of products and supporting triage on behalf of customer. Listen to customer and use your technical expertise, creativity and intellectual curiosit...

Help Desk Manager

Leidos

Maryland, United States

$78,000 - $141,000 a year

The Help Desk Manager oversees all Tier 1 technicians, analysts, and specialists providing technical support to all AFNCR customer requests and inquiries. The Help Desk Manager shall recommend improvements to processes supporting...

Help Desk Specialist - Office

Akamai

United States

$70,209 - $105,476 a year

Providing world-class support to customers in-person at Solution Centers and over live chat, ticket and phone channels Providing support to peers in order to craft the best solution for our global customers Being able to utilize r...

Department Specialist, Third-Party Help Desk

Albertsons Companies

Chicago, IL

$22.84 an hour

Answer pharmacy calls about Third-Party billing, assist retail pharmacies and ensure issues are identified and resolved promptly. Thorough documentation of calls into a proprietary call management system for resolving, escalating,...

Help Desk Manager

Solarus Technologies Inc

New York, United States

$70,000 - $90,000 a year

Manage the service desk teams daily activities. Function as the customers escalated point-of-contact for problem identification and resolution for issues that have been escalated by the team. Manage the dispatch process of servi...

Help Desk Technician- Remote

Maximus Services, Llc

Virginia, United States

$17.20 - $40.00 an hour

Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency. May provide guidance and work leadership to less-experienced technicians. Resolve...

Help Desk Technician

Western District Of Texas

Texas, United States

$52,831 - $85,844 a year

Deliver exceptional technical customer service and support to internal customers through automated call distribution (ACD), via live chat, remote desktop control or over the Internet;. Interact with internal customers to provide...

Help Desk Technician (onsite)

Synerfac Technical Staffing

New Jersey, United States

Help Desk TechnicianResponsibilities:* Provide timely and effective technical support to clients via phone, email, or remote assistance tools. * Collaborate with internal teams to ensure timely resolution of client issues and main...

Help Desk Manager

Bluecross Blueshield Of Vermont

Vermont, United States

$65.3K - $82.7K a year

Manage the day-to-day operations of the Help Desk team including the distribution of workload, tracking workload, and evaluating team member performance. Oversee team productivity, training, and evaluation of the Help Desk operati...

Help Desk Manager

C & H Equipment Rentals, Llc

Remote

$50 - $85 an hour

We're looking for a qualified Help Desk Manager to join our growing team. You'll be responsible for leading our technical support team to provide excellent customer service and resolve customers' technical issues.The Help Desk Man...

IT Help Desk Analyst

Vortalsoft

Remote

$15 - $19 an hour

Responding to inbound incident requests within defined SLAs. Customer Service: including customer-oriented telephone and email/chat abilities that respond quickly, competently and patiently to customer requests. Customer identific...

Sales Analyst - Field Help Desk

Abbvie

Illinois, United States

BA, BS degree required or equivalent experience. Minimum of 2 years experience in highly regulated functions. Knowledge of pharmaceutical industry, compliance regulations and standards (PDMA). Experience and expertise with regulat...

IT Help Desk Technician (Remote)

Govcio Llc

Remote

$75,000 - $85,000 a year

Coordinates communications with End Users as a Tier 1 Specialist for supporting Bi-directional Data APIs and Web Services. Is very experienced in all phases of software systems and application development. Ensures optimal applica...

Underwriting Management and Policy Help Desk Specialist

Emc Insurance

Remote

Serves as first point of contact for users seeking assistance with issues impacting Underwriting Management, policy administration and rating systems and processes. Assists front line users/departments in their completion of polic...

Help Desk Technician - TS/SCI with Polygraph

General Dynamics Information Technology

Chantilly, VA

$58.3K - $73.8K a year

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and r...

IT Help Desk Analyst

Supercare Health

California, United States

$24.00 - $34.65 an hour

Identify, research, and resolve technical problems and assist with telephone calls, emails, and personal requests for technical support. Maintain documentation, track and monitor the problems to ensure a timely resolution. Analyze...

Computer Systems Analyst II / Help Desk with Security Clearance

Consolidated Networks Corporation

Louisiana, United States

$58,000 a year

Must be a U.S. Citizen with an active DoD Secret Security Clearance. CompTIA Security+ CE or IAT Level II certification, required to start.. Must have a valid drivers license and maintain Fort Johnson driving privileges. Must be...

Help Desk Technician

Creativeone

Overland Park, KS

From $52,000 a year

Setup, migration, and ongoing administration and troubleshooting of end user support issues. Responsible for ongoing cybersecurity maintenance and updates as new threats arise or are identified. Provide courteous & prompt technica...

Help Desk Analyst

Assyst, Inc.

Sterling, VA

$45,000 - $50,000 a year

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). Proven experience in providing Help Desk support in a fast-paced environment. Strong troubleshooting and problem-solving s...

Help Desk Technician (Telecommuter Part Time/Weekends) - Secret Clearance

American Systems

United States

$20 an hour

Work remotely to provide user support in a timely manner. Work with a team of driven, supportive and highly skilled professionals. Provide critical support in protecting our country. Receive a robust benefits package that includes...

IT Help Desk Specialist

Nuvitek

Virginia, United States

$51.2K - $64.8K a year

Troubleshoot and resolve a wide range of technical issues related to MacBooks, Google Workspace, MS Office for Mac, Slack, and BitDefender. Provide clear and concise technical guidance to users via phone, email, and remote access...

Help Desk Specialist

Ex Squared Outcoding

Remote

$38.4K - $48.6K a year

Proven working experience in providing Help Desk support. Proficiency in English Working knowledge of Help Desk software, databases, and remote control Strong client-facing and communication skills Advanced troubleshooting and mul...

IT Help Desk Technician

Chemence, Inc.

Alpharetta, GA

$35,000 a year

Equipment Transport and Setup: Safely and efficiently transport IT equipment between buildings or locations according to predetermined schedules and project requirements. Set up and configure equipment in designated areas followin...

Help Desk Tech (Puerto Rico, Remote)

Dxc Technology

Puerto Rico, United States

$35,776 - $36,832 a year

Answers Help Desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems on assigned by providing guidance regarding software and h...

IT Help Desk I

The Longleaf Network

Remote

$32.1K - $40.7K a year

Competitive salary and generous bonus structure ($37,062 - $43,072 depending upon skill level). Full benefits package, including free health & vision, disability, and life insurance for employees. Training programs to improve your...

Help Desk Technician (onsite)

Synerfac

New Jersey, United States

Provide timely and effective technical support to clients via phone, email, or remote assistance tools. Troubleshoot hardware, software, and network issues, and escalate complex problems to senior technicians when necessary. Docum...

Help Desk Technician (GA)

Snap Tech It, Llc

Cumming, GA

$40,000 - $45,000 a year

Like independent responsibility without micro-management. Thrive on complex projects and interesting solutions. Prefer a more relaxed work environment. Are eager to participate in friendly team competition for certifications and w...